Jaslyn Collins
Hickory
Summary
Personable and customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Server
Bonefish (Bloomin' Brands)
Concord
07.2025 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Followed health safety guidelines when preparing and serving food products.
- Implemented feedback from customers to improve service quality and menu offerings.
Server / Hostess / Trainer
Duckworth's Grill And Taphouse
Mooresville
11.2024 - 07.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Processed orders accurately using point-of-sale systems.
- Handled cash transactions and processed payments efficiently.
- Mediated guest concerns and resolved issues promptly and professionally.
To-Go / Hostess Manager
Texas Roadhouse
Hickory, NC
10.2023 - 11.2024
- Trained and supervised host staff to ensure efficient operations and excellent service.
- Coordinated with kitchen and waitstaff for timely order management and guest satisfaction.
- Handled guest inquiries and resolved issues to enhance overall dining experience.
- Organized special events and reservations to accommodate large parties effectively.
- Increased restaurant sales through top-quality reception, greeting and seating service.
Education
St. Stephens High School
Hickory, NCSkills
- Effective communication
- Time management
- Adaptive team player
- Stress management
- Payment processing
- Building rapport
- Multitasking and organization
- Empathy and patience
- Critical thinking
- Team collaboration
- Upselling strategies
- Employee mentoring
- Service prioritization
- Front-of-house management
Timeline
Server
Bonefish (Bloomin' Brands)
07.2025 - Current
Server / Hostess / Trainer
Duckworth's Grill And Taphouse
11.2024 - 07.2025
To-Go / Hostess Manager
Texas Roadhouse
10.2023 - 11.2024
St. Stephens High School