Jasilyn Mercado
Charlotte
Summary
Experienced with performing comprehensive vehicle maintenance, including oil changes, fluid checks, and minor repairs. Uses diagnostic tools and techniques to identify and address issues promptly. Knowledge of safety standards and customer service principles ensures high-quality service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lube Express Technician
Mark Ficken Ford / Lincoln
Charlotte, NC
06.2026 - Current
- Performed oil changes and fluid checks, ensuring vehicle performance and reliability.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Utilized diagnostic tools to assess vehicle condition and identify maintenance needs.
- Trained junior technicians on proper lube procedures and safety protocols.
- Streamlined service processes, reducing turnaround time for routine maintenance tasks.
- Collaborated with team members to improve workflow and service delivery standards.
- Managed equipment upkeep, ensuring operational readiness of lube service tools and machinery.
- Maintained cleanliness of shop areas by organizing tools and disposing of waste properly.
Assistant Manager
Valvoline Instant Oil Change
Monroe, NC
06.2025 - 06.2026
- Supervised daily operations to consistently meet performance, quality, and service standards.
- Executed tasks efficiently under tight deadlines while interacting with customers and managing floor operations to ensure smooth and clean service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Led team meetings to communicate goals, align efforts, and foster a positive work environment.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Sam's Express Car Wash
Matthews, NC
09.2021 - 06.2025
- Achieved Assistant Manager role within 2 months at Sams, developing skills in equipment repair and stress management while ensuring accurate cash transactions and delivering exceptional customer service.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced service wait times.
- Trained and mentored staff on company policies, safety protocols, and customer service best practices.
- Conducted performance evaluations to assess employee progress and identify training needs, enhancing team capabilities and service quality.
- Collaborated with management to develop strategies that improved customer retention and fostered loyalty.
Cook/Prep/Dishwasher
Moochie's Tavern
Matthews, NC
07.2018 - 09.2020
- Prepared diverse menu items according to established recipes and quality standards.
- Gained knowledge of daily kitchen operations and food preparation techniques while preparing quality meals, maintaining a clean kitchen, and ensuring proper hygiene through washing dishes and utensils.
- Collaborated with kitchen staff to ensure timely food service during peak hours.
- Trained new cooks on kitchen procedures, safety protocols, and equipment operation.
- Ensured cleanliness and organization of kitchen workspace, adhering to health regulations.
- Created daily specials that enhanced customer satisfaction and encouraged repeat business.
Education
Automotive Technology -
Central Piedmont Community College
Stallings, NC06-2028
High School Diploma -
Porter Ridge High School
Indian Trail, NC06-2021
Skills
- Busser
- Cooking
- Kitchen Experience
- Food Safety
- Food Production
- Time management (7 years)
- Cleaning Experience
- Leadership (7 years)
- Food Service
- Food Preparation
- Assistant Manager Experience (3 years)
- Detail-oriented (7 years)
- Team management (3 years)
- Heavy lifting (3 years)
- Teamwork (7 years)
- Culinary Experience
- Restaurant Experience
- Meal Preparation
- Cash Handling
- Oil changes
- Tire rotations
- Cooling system maintenance
- Continuous learning attitude
- Power tools
- Relationship building
- Safety compliance
- Flexible schedule
Certification
Food Handler Certification
Timeline
Lube Express Technician
Mark Ficken Ford / Lincoln
06.2026 - Current
Assistant Manager
Valvoline Instant Oil Change
06.2025 - 06.2026
Assistant Manager
Sam's Express Car Wash
09.2021 - 06.2025
Cook/Prep/Dishwasher
Moochie's Tavern
07.2018 - 09.2020
Automotive Technology -
Central Piedmont Community College
High School Diploma -
Porter Ridge High School