Jarrod Loposay
Bailey
Summary
Seasoned Service and Warranty Manager with a proven track record at Majestic Kitchen and Bath, excelling in process improvements and team leadership. Demonstrated success in enhancing customer satisfaction and streamlining operations, leveraging technical knowledge and exceptional problem-solving skills. Achieved significant efficiency gains and quality assurance, fostering strong customer and team relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Service and Warranty Manager
Majestic Kitchen and Bath
01.2024 - 09.2024
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Installation Manager
Majestic Kitchen and Bath
01.2023 - 07.2023
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
Field Operations Manager
Majestic Kitchen and Bath
01.2019 - 01.2022
- Performed daily inspections of all products provided by our Company
- Implemented and maintained high standards of quality in all areas.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Managed, trained and motivated Installation Crews to continuously improve knowledge and abilities in the Glass and AP field.
- Trained new employees on proper protocols and customer service standards.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Cultivated and strengthened lasting client relationships using certainty and communication.
- Delegated installation daily tasks to employees, streamlining daily progress and efficiency.
Field Supervisor
Majestic Kitchen And Bath
12.2018 - 12.2020
- Evaluated performance and progress, and made proactive adjustments.
- Supported installation crews for completion of jobs
- Documented daily issues with insta
- Directed projects according to schedule and quality demands.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Met with customers to resolve issues and build productive relationships.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
On-Site Service Specialist
Majestic Kitchen And Bath
12.2015 - 12.2018
- Collected, arranged and input information into database system.
- Repaired and or Explained diagnostic findings to customers and outlined paperwork for scheduled repair or service options.
- On-site training with crew that performed original install that had to be serviced and demonstrated how to fix.
- Increased efficiency within the team by implementing new protocols for troubleshooting common issues.
- Conducted thorough assessments of client facilities to identify opportunities for process improvements and cost savings.
Administrative Office Manager
Majestic Kitchen And Bath
01.2015 - 12.2015
- Established and developed strong administrative team by delivering ongoing coaching and motivation and for career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Diploma -
North Raleigh Christian Academy
Raleigh, NC06.1999
Skills
- Employee Motivation
- Process Improvements
- Focus and Follow-Through
- Quality Assurance
- Customer Service Management
- Team Leadership
- Problem Anticipation and Resolution
- Operations Oversight
- Relationship Building
- PPE Compliance
- Delegating Work
- Teamwork and Collaboration
- Verbal and Written Communication
- Desktops, Laptops and Mobile Devices
- Customer Relations
- Multitasking and Prioritization
- Team Management
- Escalation Handling
- Technical knowledge
- Policy Enforcement
- Trend Analysis
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Reliability
- Computer Skills
- Organizational Skills
- Team Collaboration
- Professional and Courteous
- Self Motivation
- Employee Training
- Professionalism
- Good Judgment
- Quality Control
- MS Office
Accomplishments
- Nominated in 2021 for “Ownership”
- Safety employee of the month
- Safe driver award
- Outstanding communication
Certification
- Certified in FirstAid
- Licensed Forklift operator
- OSHA 30 certification
Timeline
Service and Warranty Manager
Majestic Kitchen and Bath
01.2024 - 09.2024
Installation Manager
Majestic Kitchen and Bath
01.2023 - 07.2023
Field Operations Manager
Majestic Kitchen and Bath
01.2019 - 01.2022
Field Supervisor
Majestic Kitchen And Bath
12.2018 - 12.2020
On-Site Service Specialist
Majestic Kitchen And Bath
12.2015 - 12.2018
Administrative Office Manager
Majestic Kitchen And Bath
01.2015 - 12.2015
Diploma -
North Raleigh Christian Academy
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