JARRETT CAMARA
Monroe,NC
Summary
Results-driven Customer Operations and Contact Center Leader with 6+ years of experience leading large-scale customer retention, sales, and operational teams within high-volume environments. Proven ability to drive performance, improve customer experience, develop high-performing leaders, and execute operational strategy in partnership with senior leadership. Recognized for building strong team culture, optimizing workforce performance, and delivering measurable business impact through coaching, training, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Client Solutions Manager | Customer Retention & Contact Center Operations
Charter Communications (Spectrum)
01.2024 - Current
- Lead large-scale contact center operations focused on customer retention, revenue performance, customer satisfaction, and operational efficiency
- Manage multi-layer leadership teams while driving accountability, coaching, and performance development across a high-volume environment
- Partner with Directors and Vice Presidents to align operational strategy with business objectives and organizational goals
- Oversee workforce performance, scheduling strategy, employee engagement, and operational execution across site operations
- Handle complex customer escalations and executive-level service concerns while maintaining customer loyalty and brand confidence
- Conduct leadership performance reviews focused on talent development, succession planning, and continuous improvement
- Present operational insights, performance trends, and strategic recommendations to senior leadership teams
- Drive culture-building initiatives that improve employee engagement, collaboration, and overall team performance
Training Supervisor | Learning & Development Operations
Charter Communications (Spectrum)
01.2022 - 01.2024
- Led onboarding and training operations for new hire classes across multiple locations within fast-paced contact center environments
- Delivered training focused on systems, customer engagement, retention strategy, and operational readiness
- Supported operational expansion initiatives through travel-based leadership assignments and new site launch support
- Partnered cross-functionally with operations leadership to ensure consistency in training standards and employee performance expectations
- Developed engaging learning environments that improved team confidence, readiness, and long-term success
- Fostered a positive and motivating culture through hands-on coaching, mentorship, and leadership development
Retention Sales Supervisor | Customer Retention Operations
Charter Communications (Spectrum)
01.2021 - 01.2022
- Led frontline retention and customer experience teams within a high-volume performance-driven environment
- Coached employees through real-time feedback, performance management, and development planning to improve overall results
- Analyzed team performance trends and operational metrics to identify growth opportunities and drive continuous improvement
- Built a culture focused on accountability, employee engagement, collaboration, and customer-focused service
- Supported operational initiatives designed to improve workflow efficiency and team productivity
Nike Pro Lead | Retail Operations & Brand Experience
Nike / Foot Locker
01.2018 - 01.2021
- Led retail operations and customer engagement initiatives in partnership with high-volume Foot Locker locations
- Drove business performance through visual merchandising, product marketing, and elevated customer experience strategies
- Partnered with corporate leadership teams to support training initiatives, product launches, and operational execution
- Organized and executed promotional events designed to strengthen brand awareness and customer loyalty
- Coached and developed team members to improve customer interactions, operational consistency, and overall performance
Education
Master of Science - Digital Marketing & Advertising
Liberty University
Lynchburg, VA08.2021
Bachelor of Arts - Business Communications
Liberty University
Lynchburg, VA05.2021
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
Manhattan, NY05.2017
Skills
- Customer Operations Leadership
- Contact Center Operations
- Customer Retention Strategy
- KPI & Performance Management
- Leadership Development & Coaching
- Workforce Planning & Optimization
- Training & Onboarding
- Employee Engagement & Culture Building
- Operational Strategy & Execution
- Cross-Functional Collaboration
- Executive Communication
- Escalation Management
- Process Improvement
- Customer Experience (CX) Leadership
Accomplishments
- Led large-scale contact center operations across multi-layer leadership structures within high-volume environments
- Managed and developed large teams focused on customer retention, sales performance, and operational excellence
- Partnered directly with executive leadership to drive KPI performance, workforce optimization, and strategic initiatives
- Selected to support onboarding, training, and operational launch initiatives across multiple locations
- Built high-performance team cultures centered around accountability, coaching, engagement, and development
- Delivered leadership presentations focused on operational performance, employee engagement, and business strategy
Timeline
Client Solutions Manager | Customer Retention & Contact Center Operations
Charter Communications (Spectrum)
01.2024 - Current
Training Supervisor | Learning & Development Operations
Charter Communications (Spectrum)
01.2022 - 01.2024
Retention Sales Supervisor | Customer Retention Operations
Charter Communications (Spectrum)
01.2021 - 01.2022
Nike Pro Lead | Retail Operations & Brand Experience
Nike / Foot Locker
01.2018 - 01.2021
Master of Science - Digital Marketing & Advertising
Liberty University
Bachelor of Arts - Business Communications
Liberty University
Associate of Arts - Liberal Arts
Borough of Manhattan Community College