Jarod Hargrove
Charlotte,NC
Summary
Dedicated Cyber Security graduate proficient in network security and administration, information assurance, threat detection, and safeguarding data. Seeking an entry-level career opportunity in IT Networking and/or Cybersecurity to contribute to organizational goals and receive more training in the industry.
Overview
6
6
years of professional experience
Work History
Support Specialist
Velocitor Solutions
08.2025 - Current
- Provide Tier 1 support for complex technical issues.
- Troubleshot mobile device issues via phone and email.
- Log, track, and monitor service requests using ticketing systems.
- Manage user accounts and authentication requests using Microsoft Entra.
- Follows training and documentation for all necessary troubleshooting steps
Logistics Associate
Bosch Rexroth
02.2023 - 08.2025
- Picked material and verified correct part numbers and quantities.
- Identified differences in a series of products to ensure an accurate and quality product.
- Ensured accurate transportation and fulfillment of mission focused products by creating invoices and shipping manifests
Package Handler
Federal Express
10.2021 - 02.2023
- Efficiently loaded package containers onto forklifts and transported them into packaging areas.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to track item movements accurately.
Shift Leader
Cajun Catering LLC.
02.2020 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly to mentor individuals.
- Oversaw team by communicating project information and delivering feedback.
Education
Associate of Cybersecurity -
ECPI University
Charlotte, NC06-2024
Skills
- Security: Cybersecurity, Network Security, Firewall management, and Intrusion Detection Systems (IDS)
- Networking: Routing and Switching, Remote Desktop, and Cloud Computing/AWS
- Technical Support: Active Directory, Virtual Machines, Troubleshooting, and Scripting/Coding
- Operations: Order picking and processing, Assembly and production, and Threat and Vulnerability assessment
Timeline
Support Specialist
Velocitor Solutions
08.2025 - Current
Logistics Associate
Bosch Rexroth
02.2023 - 08.2025
Package Handler
Federal Express
10.2021 - 02.2023
Shift Leader
Cajun Catering LLC.
02.2020 - 12.2022
Associate of Cybersecurity -
ECPI University