Jared Telford
Zebulon
Summary
Dynamic General Manager with a proven track record at Jersey Mike's Subs, enhancing customer service and team performance. Expert in inventory management and staff training, fostering a collaborative environment. Spearheaded marketing initiatives that significantly boosted brand visibility, while ensuring compliance with food safety standards and optimizing operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike's Subs
04.2018 - Current
- Led operational strategies to enhance customer service and streamline workflow efficiency.
- Developed training programs to improve team performance and employee retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Spearheaded marketing initiatives to increase brand visibility and drive sales growth.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
2015 - 2018
- Delivered exceptional customer service, ensuring positive experiences for all patrons.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Collaborated with team members to streamline operations during peak hours.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Assistant Manager
Pizza Hut
2011 - 2015
- Led daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed staff schedules, aligning workforce availability with peak business hours.
Crew Member
Pizza Hut
2008 - 2015
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Coordinated deliveries to ensure timely and accurate service to customers.
- Reduced delivery times by efficiently planning and following optimized routes.
Shift Leader
Pizza Hut
2008 - 2015
- Supervised team operations during high-volume shifts, ensuring efficient service delivery.
- Trained and mentored new staff on customer service protocols and food safety standards.
- Implemented strategies to enhance order accuracy and reduce wait times for customers.
- Coordinated inventory management, minimizing waste while maintaining stock levels for peak hours.
Education
High School Diploma -
Needham Broughton High School
Raleigh, NC06-2008
Skills
- Customer service enhancement
- Team performance improvement
- Inventory management
- Marketing initiatives
- Staff training and development
- Compliance with food safety
- Scheduling and workforce planning
- High-volume shift supervision
- Conflict resolution techniques
- Time management
- Team leadership
- Goal setting
- Administrative skills
- P&L management
Certification
- ServSafe Certification
Expires 2026
Timeline
General Manager
Jersey Mike's Subs
04.2018 - Current
Crew Member
Bojangles' Famous Chicken 'n Biscuits
2015 - 2018
Assistant Manager
Pizza Hut
2011 - 2015
Crew Member
Pizza Hut
2008 - 2015
Shift Leader
Pizza Hut
2008 - 2015
High School Diploma -
Needham Broughton High School