Jared Coffin
Holly Ridge,NC
Summary
Accomplished Service Manager with a proven track record at Lejeune Motorsports, adept in conflict resolution and customer service management. Excelled in enhancing service quality and team productivity, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in customer satisfaction and operational efficiency, underscoring a commitment to excellence and goal-oriented focus.
Overview
22
22
years of professional experience
Work History
Service Manager
Lejeune Motorsports
08.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Dutchess Recreational Vehicles
04.2013 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Owner/Operator Truck Driver
Mobile Fixation
09.2010 - 04.2013
- Managed day-to-day operations of a Mobile Powersports service and repair business.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Sales Manager
Moroney's New York Motorcycle Super Store
11.2004 - 09.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Technician, Parts and Retail Sales
Dutchess Recreational Vehicles
09.2002 - 11.2004
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Motorcycle Technician
Motorcycle Mechanic Institute
Orlando, FL08-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
Timeline
Service Manager
Lejeune Motorsports
08.2020 - Current
Service Manager
Dutchess Recreational Vehicles
04.2013 - 07.2020
Owner/Operator Truck Driver
Mobile Fixation
09.2010 - 04.2013
Sales Manager
Moroney's New York Motorcycle Super Store
11.2004 - 09.2010
Technician, Parts and Retail Sales
Dutchess Recreational Vehicles
09.2002 - 11.2004
Motorcycle Technician
Motorcycle Mechanic Institute
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