Jared Carpenter
Raleigh
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Manager-Mid-Market Account Development
Avalara
04.2023 - Current
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building using the ABM method.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques leading to professional development and career growth.
- Drove mid-market business growth by implementing innovative marketing strategies and cultivating key partnerships.
Team Lead Account Development
Avalara
05.2022 - 04.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Accounts Development Representative
Avalara
08.2021 - Current
- Member of the Sales Development Advisory Board to represent the US ADR Mid-Market team.
- Surpassed annual quota by 46% in 10 months.
- Drove new account acquisition, resulting in 896,000 in revenue in 10 month time. (Includes time as an SDR)
- Identified qualified sales opportunities for key products and relayed pertinent details to sales team for follow-through.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Part of training for newly hired SDR and ADR shadowing and training sessions.
Sales Development Representative
Avalara
11.2020 - 07.2021
- Maintained communication with account executives to facilitate development of sales opportunities.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Member of the Sales Development Advisory Board to represent the US SDR team.
- Received "Orange Crush" Award (125% of quota) every month month I have worked at Avalara except July when I was on paternity leave.
- Received the Avalara Hawk Award for both first and second quarters of 2021 (3 months in a row of 125% or higher of quota).
- Received Avalara "Got your Back Award" for being a leader and continuing to help others around me be successful.
General Manager
Tobacco Road Sports Cafe
06.2017 - 07.2020
- Responsible for the organization’s daily sales revenue and account balances in excess of $4 million annually
- Streamlined operational efficiencies by coordinating staff development
- Formalized and enhanced operational systems and procedures by developing and introducing an employee handbook, training manual, work-flow plan(s), and new product rollout(s)
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Checked supply against demand by overseeing all merchandising decisions, replenishment, and inventory management
- Facilitated business initiative rollout, marketing strategy development, and procurement of goods from vendors
- Designed sales and service strategies to improve revenue and retention
- Fostered strong relationships with repeat customers and suppliers by showing them loyalty, friendship, and maintaining communication
Manager
Tobacco Road Sports Cafe
02.2013 - 06.2017
- Managed the day-to-day activities to include staffing, operations, and financial viability of the business
- Identified tasks and roles that complemented the skill level and qualities of staff for maximized team performance
- Recruited and hired qualified candidates to fill team vacancies by posting openings using job boards and via social media platforms
- Interviewed and oversaw the scheduling and proper training of new hires across all three locations ending in a manager evaluation.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Accomplished multiple tasks within established timeframes.
Server/Bartender
Tobacco Road Sports Cafe
08.2012 - 02.2013
- Head server trainer, onboarding through a shadowing process and series of written tests on policies, procedures, and menu knowledge
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills, and calculate totals
- Upsold customers and optimized table-turns, outperforming wait staff averages
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
Education
Bachelor of Fine Arts - Painting And Drawing
The School of The Art Institute of Chicago
08.2008
Bachelor of Fine Arts - Art Education Concentration Painting And Drawing
East Carolina University
Greenville, NC12.2005
Skills
- Customer service
- Team leadership
- Project management
- Cross-functional teamwork
- Complex Problem-solving
- Staff training and development
- Sales techniques
- Team leadership
- Time management
- Decision-making
- Recruiting and hiring
- Relationship building
Timeline
Manager-Mid-Market Account Development
Avalara
04.2023 - Current
Team Lead Account Development
Avalara
05.2022 - 04.2023
Accounts Development Representative
Avalara
08.2021 - Current
Sales Development Representative
Avalara
11.2020 - 07.2021
General Manager
Tobacco Road Sports Cafe
06.2017 - 07.2020
Manager
Tobacco Road Sports Cafe
02.2013 - 06.2017
Server/Bartender
Tobacco Road Sports Cafe
08.2012 - 02.2013
Bachelor of Fine Arts - Art Education Concentration Painting And Drawing
East Carolina University
Bachelor of Fine Arts - Painting And Drawing
The School of The Art Institute of Chicago
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