Jarielle Sample
Cary,NC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly motivated and detail-oriented young professional with proven track record of troubleshooting, repairing and maintaining production machinery and equipment to achieve optimal efficiency. Proficient in understanding and interpreting blueprints, schematics and technical drawings to manage equipment according to specifications.
Overview
7
7
years of professional experience
Work History
Manufacturing Technician
Biogen
01.2018 - 07.2023
- Help maintain clean and safe work environment, always focusing on audit readiness of process areas
- Maintained safe work environment by enforcing safety protocols and conducting routine inspections.
- Assembled and tested parts and components to meet safety and performance standards.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Made sure that products were produced on time and are of good quality.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
Inbound Customer Service Representative
Xtend Healthcare
09.2016 - 12.2018
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in timely manner.
- Displayed positive attitude and excellent problem-solving skills, which contributed to overall success of customer service team.
Education
High School Diploma -
Old Cockrill Academy
Nashville, TNBioWork Certificate -
Durham Technical Community College
Durham, NC04.2019
Skills
- Verbal and Written Communication
- Current Good Manufacturing Practices (CGMP)
- Team player
- Corrective Actions
- Experience working in regulated environment
- Critical Thinking
- Adaptable and Flexible
- Following Standard Operating Procedures
- Reading Comprehension
- Data Accuracy
Timeline
Manufacturing Technician
Biogen
01.2018 - 07.2023
Inbound Customer Service Representative
Xtend Healthcare
09.2016 - 12.2018
High School Diploma -
Old Cockrill Academy
BioWork Certificate -
Durham Technical Community College
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