JaQuava Watkins
The Results CX companies
Reidsville
8
years of professional experience
Hardworking professional with several years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the customer service work from home role at your company.
Work History
Medicare Escalation Specialist I
7 Years- Analyzed and collected customer information to prepare product or service reports.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Referred unresolved customer grievances to designated departments for further investigation.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Worked with coworkers to complete tasks.
- Defined problems, collected data, established facts and validated conclusions.
- Resolve complaints
Customer Service Representative
8 Months- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
Associates - Computer Science, Business Administration
Skills
Responding To Difficult Customers
Building Customer Trust And Loyalty
Issue And Complaint Resolution
Needs Assessment
Customer Data Confidentiality
Data Entry And Maintenance
Call Documentation
Customer Account Management
Effective Multitasking
Timeline
Medicare Escalation Specialist I
The Results CX companies
08.2019 - CurrentRead More
Customer Service Representative
Apple
12.2018 - 08.2019Read More
National Business College
Associates from Computer Science, Business Administration
Read More