Janna Garcia
Mount Gilead
Summary
Dedicated and adaptable professional with great communication and problem-solving skills. I highly value great customer services to give wonderful customer experiences. I enjoy training new employees to meet and maintain high standards of my employer.
There is a previous gap in my work experience due to taking time off to prioritize my family as a stay-at-home mom. Now that they are older, I am eager to fulfill my role as a committed team member of Fit Town.
Overview
14
14
years of professional experience
Work History
Front of House Employee
Mama Noi's of Wadesboro
Wadesboro
08.2024 - Current
- Processed phone, walk-in, and window orders to enhance customer experience.
- Handled customer inquiries, resolving issues with professionalism and care.
- Communicated effectively with kitchen staff to facilitate timely service and accurate order fulfillment.
- Operated cash register and POS systems to process payments accurately and efficiently.
- Ensured cleanliness of dining area, bathroom, and front end while managing inventory levels.
- Trained new employees to uphold the owners' expectations and standards.
Hostess/Restaurant Server
Koishi Sushi Bar And Fine Chinese Restaurant
Charlotte
08.2017 - 12.2018
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted in training new host staff on procedures and customer service techniques.
- Took orders from customers, prepared alcoholic and non-alcoholic drinks and delivered food within a timely manner.
- Built a positive relationship with the owner over the years, since is he is the same owner of Room 112.
Cashier
Hobby Lobby
Charlotte
03.2017 - 08.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified customer needs and guided them toward fulfilling specific requests.
- Collaborated closely with team members to achieve rearranging and redecorating the store.
Hostess/Restaurant Server
Room 112
Charlotte
02.2016 - 03.2017
- Provided menus and answered inquiries regarding daily specials and popular items for newcomers.
- Resolved customer complaints professionally while ensuring positive guest experiences.
- Trained new hostesses and servers to uphold quality standards in downtown Charlotte.
Restaurant Server
Vida Cantina Restaurant
Charlotte
06.2015 - 12.2015
- Collaborated with team members to manage larger parties and events successfully.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Acquired new skills and knowledge of how a larger restaurant operates with a diverse group of employees.
Restaurant Server
Sushi 101
Charlotte
01.2015 - 02.2016
- Assisted in menu recommendations based on customer preferences.
- Gained knowledge of how to handle multiple tables effectively to ensure timely service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Hostess
Room 112
Charlotte
06.2012 - 01.2015
- Greeted and seated guests promptly upon arrival to enhance dining experience.
- Communicated customer needs and requests to servers for optimal service delivery.
- Handled phone inquiries and packaged to-go orders efficiently.
Education
Bachelor of Arts - Art
University of North Carolina At Charlotte
Charlotte, NC12-2014
High School Diploma -
West Montgomery High
Mount Gilead, NC05-2008
Skills
- Customer service
- Point of sale
- Inventory management
- Employee training
- Team collaboration
- Conflict resolution
- Clear communication
Timeline
Front of House Employee
Mama Noi's of Wadesboro
08.2024 - Current
Hostess/Restaurant Server
Koishi Sushi Bar And Fine Chinese Restaurant
08.2017 - 12.2018
Cashier
Hobby Lobby
03.2017 - 08.2017
Hostess/Restaurant Server
Room 112
02.2016 - 03.2017
Restaurant Server
Vida Cantina Restaurant
06.2015 - 12.2015
Restaurant Server
Sushi 101
01.2015 - 02.2016
Hostess
Room 112
06.2012 - 01.2015
Bachelor of Arts - Art
University of North Carolina At Charlotte
High School Diploma -
West Montgomery High