Janiya Hodges
Raleigh
Summary
Proven ability to excel in dynamic environments, with a focus on teamwork and customer service. Demonstrated expertise in communication and problem-solving, consistently achieving efficient and accurate task completion. Eager to apply these skills to drive success in a new industry.
Overview
7
7
years of professional experience
Work History
Team member
River Ridge Golf Club
09.2023 - Current
- Welcomed guests warmly at the entrance, creating a positive first impression.
- Enhanced customer satisfaction by delivering personalized service and assistance to golfers.
- Increased customer satisfaction with personal touches, such as adjusting cart settings for individual preferences.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Prepared and staged carts promptly for customers before tee times.
- Stocked beverage cart with fresh products and provided sales support to golfers on the course.
- Maintained carts while preparing accurate product inventory reports for management.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
Team Member
Sheetz
10.2022 - 07.2024
- Providing fast and friendly service to our customers
- Prepare made-to-order food in the kitchen
- Ensure Total Customer Focus at the register, and maintain the cleanliness of the store
- Conducted inventory checks and stocked shelves to maintain product availability.
- Kept store area clean and organized to enhance customer experience.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Team associate
Walmart
03.2022 - 09.2022
- Contributed to team success by completing jobs quickly and accurately
- Keep work areas clean, organized and safe to promote efficiency and team safety
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods
- Learned all required tasks quickly to maximize performance
- Resolved issues quickly to maintain productivity goals
- Scanned groceries and bagged goods
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Adjusted equipment to meet different productivity levels
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Tallied cash drawer at beginning and end of each work shift
- Processed customer refunds and exchanges according to established guidelines
- Restocked and organized merchandise in front lanes
- Checked personal identifications during alcohol and tobacco sales
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Met customer call guidelines for service levels, handle time and productivity
Team Member
Mcdonalds
06.2019 - 06.2021
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Trained new employees on customer service and all positions to support team efficiency
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Cleaned work areas regularly to keep the team efficient and eliminate any safety concerns
- Rotated through a series of 4 different stations based on team needs
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cleaned and sanitized work areas between runs using disinfectant spray and clean rags equipment
- Looked for ways to go above and beyond job requirements
- Picked up and moved boxes weighing25+ pounds
Education
No Degree - Medical Coding And Billing
Guilford Technical Community College
Jamestown, NC01-2027
High School -
Wakefield High School
06.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Cash handling
- Flexible schedule
- Computer skills
- Money handling
- Sales and marketing
- Call center operations
- Data entry
- Multitasking
- Decision-making
- Organizational skills
- Teamwork
- Problem-solving abilities
- Sales support
Timeline
Team member
River Ridge Golf Club
09.2023 - Current
Team Member
Sheetz
10.2022 - 07.2024
Team associate
Walmart
03.2022 - 09.2022
Team Member
Mcdonalds
06.2019 - 06.2021
No Degree - Medical Coding And Billing
Guilford Technical Community College
High School -
Wakefield High School