Janine Chavez
Fort Bragg
Summary
Dynamic professional with experience as a Store Protection Specialist at DDs Discounts, adept at incident reporting and CCTV monitoring. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for improving store security measures and fostering positive customer relationships, expert in de-escalating unwanted situations, ensuring a safe, secure and welcoming environment. Bilingual in Spanish and English.
Overview
9
9
years of professional experience
Work History
Store Protection Specialist
DDs Discounts/Ross Stores
09.2021 - 07.2024
- Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
- Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Conducted thorough investigations into incidents of theft or fraud, gathering evidence and working with law enforcement as necessary.
Cashier Assistant Manager
La Patrona Mexican Grill
01.2016 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Mount Miguel High School
Spring Valley06-2005
Skills
- Bilingual, Fluent Spanish and English
- CCTV monitoring
- Incident reporting
- Physical security measures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Professional ethics
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Protection Specialist
DDs Discounts/Ross Stores
09.2021 - 07.2024
Cashier Assistant Manager
La Patrona Mexican Grill
01.2016 - 03.2020
High School Diploma -
Mount Miguel High School
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