Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janiece Yates

Raleigh,NC

Summary

Experienced manager with a proven track record of over 6 years in leadership, customer service excellence, and sales strategy implementation. Recognized for developing efficient processes and consistently driving results. Skilled in performance management, conflict resolution, and aligning efforts with organizational goals. Dedicated to leveraging visionary leadership to foster team environments that exceed customer service goals and drive profitability.

Overview

10
10
years of professional experience

Work History

Branch Manager

Enterprise Mobility
05.2018 - Current
  • Consistently delivered positive and professional front-facing customer service
  • Independently developed correspondence for internal and external communications
  • Proficiently managed competing priorities and responsibilities under pressure
  • Conducted 50+ daily calls to leads from insurance partners
  • Devised strategies, enhancing profitability and hitting sales targets
  • Established team priorities, maintained schedules, and monitored performance.
  • Provided training for new hires
  • Completed performance evaluations
  • Led team in problem resolution in complex and difficult situations, consulting corporate and the regional manager when needed
  • Achieved sales targets by implementing effective strategies
  • Transformed branch vision, and streamlined operations, setting a new standard in customer satisfaction, engagement and loyalty
  • Cultivated a supportive team environment, driving staff to exceed customer service goals
  • Fostered a culture of growth, mentoring staff to develop their skills and career paths
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Performed inventory reconciliation on a daily basis to identify and prevent discrepancies.

Production Volunteer

Elevation Church
06.2024 - Current
  • Assisted with setting up and tearing down audio and visual equipment, cables, stage, and drapes in a mobile campus setting.
  • Set up projectors, laptops and microphones for live presentations.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Supported live events with well-controlled lights, sound, screen support, and video streaming.
  • Trained new production volunteers on proper use of audio and visual equipment.

Sr. Account Specialist

Enterprise Mobility (Truck Rental)
08.2020 - 02.2022
  • Exceed call targets by generating 75+ daily calls
  • Fostered lasting partnerships with key small business clients, enhancing account retention
  • Produced detailed reports weekly to update management on account information and vehicle maintenance updates
  • Meticulously analyzed client needs, ensuring personalized service and boosting small business client satisfaction

Audio/Visual Volunteer

New Dimensions Family Ministries
03.2015 - 02.2022
  • Programmed and operated audio-visual equipment to support seamless worship services and other live events, including weddings and concerts.
  • Reviewed and analyzed blueprints and diagrams to identify project specifications.
  • Assisted in stage and technical setup and breakdown for live events.
  • Worked with bands and orators to achieve desired results.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Trained new volunteers on proper use of audio and visual equipment.

Lead Server

The Candied Yam
08.2018 - 01.2022
  • Trained new servers on menu and restaurant standards
  • Eagerly took on additional responsibilities, demonstrating commitment and a passion for customer service excellence
  • Boosted team efficiency by leading and refining server training processes
  • Ensured accurate cash handling, swiftly identified and corrected register discrepancies
  • Fostered a supportive environment, addressing customer issues with empathy and resolution
  • Collaborated closely with the team, enhancing service standards and team morale
  • Led cross-functional initiatives to streamline service, improving table turnover

Education

Bachelor of Science - Hospitality And Tourism Management

University of Maryland Eastern Shore
Princess Anne, MD
12.2018

Skills

  • Performance Management
  • Customer Relationship Management
  • Inventory Management
  • Onboarding and Leadership Development
  • Organizational Communication
  • Coachable
  • Team Player
  • Conflict Resolution
  • Detail- Oriented
  • Effective Time Management
  • Microsoft Office

Timeline

Production Volunteer

Elevation Church
06.2024 - Current

Sr. Account Specialist

Enterprise Mobility (Truck Rental)
08.2020 - 02.2022

Lead Server

The Candied Yam
08.2018 - 01.2022

Branch Manager

Enterprise Mobility
05.2018 - Current

Audio/Visual Volunteer

New Dimensions Family Ministries
03.2015 - 02.2022

Bachelor of Science - Hospitality And Tourism Management

University of Maryland Eastern Shore

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Janiece Yates