Janie McIver
New Bern
Summary
Professional with extensive experience in administration and technology roles, specializing in service planning and direction. Proven ability to manage projects, optimize performance, and provide technical support. Strong problem-solving skills and adaptability, with a commitment to continuous learning and industry trends. Demonstrated success in collaborating with teams and working independently to achieve organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Children’s Ministry Director / Video Production - Editor & Videographer / Project Manager
Without Limits Christian Center
10.2016 - Current
- Responsible for daily and monthly operations of the Children’s Ministry of a 800 member church with over 150 children that attend every week. Oversee’s approximately 80 church volunteers, in charge of training, follow up and the efficiency of classrooms. Produces video announcements each week that requires filming, using green screen setup, Final Cut Pro and ProPresenter.
Administrative Assistant & Pricing Specialist
Chatsworth Products
05.2012 - 10.2016
- Managed customer inquiries, addressing product applications, order statuses, pricing, and delivery details.
Resolved customer complaints and expedited requests to enhance satisfaction.
Facilitated communication between customers, internal departments, and contract manufacturers.
Maintained reference materials and provided CPI literature as requested.
Coordinated customer orders across manufacturing sites using automated capacity schedules.
Entered customer orders into ERP system to ensure efficient processing.
Collaborated with Technical Support to deliver accurate information to customers.
Created gross margin reports for sales team managers to inform strategic decisions.
Technical Support
National Electronic Warranty
05.2011 - 05.2012
- Responsible for answering phone calls for Direct TV concerning technical and billing issues. Solve problems and concerns for consumers as needed while being professional and proficient. Meeting the needs of the consumer and the needs of the company.
Office Manager
McIver Home- Mental Health Group Home
03.2006 - 10.2009
- Managed office operations for McIver Home, overseeing 22 employees and ensuring compliance with training standards.
Performed comprehensive human resource and administrative duties while maintaining professionalism.
Maintained schedules and appointment calendars for all staff and consumers, enhancing operational efficiency.
Coordinated procurement of office supplies, equipment, and services to support daily functions.
Assisted management with major projects, providing necessary support to enhance productivity.
Resolved Medicaid-related accounting issues, including invoicing and billing discrepancies.
Participated in State and County audits, ensuring adherence to regulations and accurate reporting.
Completed quarterly quality assurance reports and annual Mental Health Cost Reports.
Revenue Qualifier-Welcomer
NeighborCare Pharmacy
12.2004 - 02.2006
- Managed multi-line telephone system and distributed mail efficiently as receptionist from December 2004.
Promoted to Revenue Qualifier in August 2005, focusing on accuracy of patient billing information.
Ran daily reports to track revenue and operational metrics effectively.
Executed telephone outreach to verify patient details including billing addresses and prescription insurance.
Established insurance setups for new accounts and processed electronic billing.
Documented and filed signed Customer Agreements into Vitals system to maintain compliance.
Education
Associate of Arts -
Craven Community College
01.2013
HS diploma - Business Education
William Allen High School
01.2000
Skills
- Team building
- Communication skills
- Conflict resolution
- Customer service
- Project management
- Training programs
- Self motivation
- Event scheduling
- Attention to detail
- Team collaboration
- Professionalism
- Problem-solving aptitude
- Organizational skills
- Decision-making
- Excellent communication
Certification
Client Rights, Hippa, Sex Offender training, CPR and First aid, Cultural Competency, Trigger Management, Nonviolent Crisis Intervention, Medication Administration, Osha and Blood borne pathogens, Documentation training, Psychological disorders training
Timeline
Children’s Ministry Director / Video Production - Editor & Videographer / Project Manager
Without Limits Christian Center
10.2016 - Current
Administrative Assistant & Pricing Specialist
Chatsworth Products
05.2012 - 10.2016
Technical Support
National Electronic Warranty
05.2011 - 05.2012
Office Manager
McIver Home- Mental Health Group Home
03.2006 - 10.2009
Revenue Qualifier-Welcomer
NeighborCare Pharmacy
12.2004 - 02.2006
Associate of Arts -
Craven Community College
HS diploma - Business Education
William Allen High School
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