Janice Redfern
Asheville
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Aeroflow through empathetic conflict resolution and critical thinking. Skilled in data entry and active listening, I contributed to team efforts that significantly improved service delivery, demonstrating a strong blend of technical proficiency and interpersonal effectiveness.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Aeroflow
09.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
GED -
Asheville Hign
Asheville, NC02-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Conflict resolution
- Follow-up skills
Timeline
Customer Service Representative
Aeroflow
09.2010 - Current
GED -
Asheville Hign
Similar Profiles
Carla RummageCarla Rummage
Customer Care Representative at AeroflowCustomer Care Representative at Aeroflow
Danielle VillanuevaDanielle Villanueva
IBCLC at AeroflowIBCLC at Aeroflow
Chris TollisonChris Tollison
Territory Manager at AeroflowTerritory Manager at Aeroflow