Janice Greer
Shelby
Summary
Dynamic professional with extensive experience at OrthoCarolina, excelling in patient coordination and HIPAA compliance. Proven track record in enhancing patient satisfaction through efficient scheduling and insurance verification. Adept at fostering teamwork and communication, while implementing systems that boost productivity and accuracy in healthcare settings.
Overview
20
20
years of professional experience
Work History
Test & Procedure Scheduler
OrthoCarolina
06.2010 - Current
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Service Specialist
Shelby Childrens Clinic
07.2008 - 05.2010
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Carolina Orthopedic & Sports Medicine Center
02.2005 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
Cleveland Community College
Shelby, NCMedical Office Administration
Cleveland Community College
Shelby, NCSkills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
Timeline
Test & Procedure Scheduler
OrthoCarolina
06.2010 - Current
Patient Service Specialist
Shelby Childrens Clinic
07.2008 - 05.2010
Customer Service Representative
Carolina Orthopedic & Sports Medicine Center
02.2005 - 07.2008
GED -
Cleveland Community College
Medical Office Administration
Cleveland Community College
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