Janice Baldwin
Taylorsville
Summary
Dynamic leader with a proven track record in store operations at Starbucks, recognized for exceptional personnel development and training. Expertise in crafting strategic sales initiatives has led to significant improvements in operational performance. Highly skilled in multitasking and organization, with a strong emphasis on enhancing customer service and boosting employee retention. Committed to fostering a culture of excellence within the team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Hickory
02.2025 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Organized promotional events to increase product awareness.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, trained and supervised new employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained accurate records of employee performance reviews.
- Monitored employee performance and identified performance gaps for corrective action.
Service & Engagement Team Lead
Target
Hickory
06.2018 - 02.2024
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Mentored junior team members and managed employee relationships.
- Managed employee recognition programs designed to motivate staff performance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Provided support during key milestones such as product launches or major promotions.
- Established clear goals for the team that aligned with organizational objectives.
- Supported sales team members to drive growth and development.
- Provided guidance to team members on performance issues, providing feedback when necessary.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
Beauty Advisor
Macy's
Hanover
06.2013 - 02.2017
- Provide personal, customized skincare, and makeup consultations for clients.
- Maintain a clean and hygienic environment to ensure the safety and well-being of clients and coworkers.
- Sanitize counters, tester products, and applicators periodically during every shift.
- Operate cash registers for customer purchases and returns.
- Schedule follow-up appointments with every client to assess the product's effectiveness.
- Call clients to inform them of upcoming promotions and events, and schedule appointments with them accordingly.
- Call in daily sales numbers to the district manager.
- Calculate sales goals, and maintain a record of previous sales totals and goals.
- Clean and organize cases according to schematics.
Customer Service Associate
Kohl's
Westampton
09.2012 - 04.2013
- Courteously greet customers, and efficiently process transactions within busy, fast-paced retail environments.
- Operate the cash register, scanners, and computers to itemize and total customer returns, exchanges, and purchases.
- Answer phones, transfer calls, and take messages.
- Open and close cash registers, as well as administer and collect money bags from all registers in the store.
- Clean and maintain an organized, efficient return center.
Shift Supervisor
Pizza Hut
Fort Dix
08.2011 - 04.2012
- Supervise a crew of at least 5 employees; cooks, cashiers, and delivery drivers
- Open, operate, and close the restaurant by executing opening/operating/closing procedures that include but are not limited to: Opening all registers, inputting bank amounts into the system, making the daily deposit at the bank, cleaning and sanitizing all cook stations, preparing the cook's station with all the necessary foods and supplies, turning on all ovens and proofers, stocking all boxes and to-go containers, recording the daily inventory count, cleaning and stocking the dining room, directing the employees to their assigned duties, answering phones and taking orders, preparing orders, coordinating deliveries, closing out registers, recording daily sales and preparing the next day's deposit, cleaning and sanitizing all pans, work stations, dining rooms and floors, turning off all ovens and fryers, locking the restaurant and setting the alarm
Nanny
Colonel Wingfield
Joint Base McGuire-Dix-Lakehurst
01.2009 - 08.2011
- Caring for three children, ages 10 months to 9 years old.
- Preparing meals
- Assisting with homework.
- Driving them to and from school, and sporting events.
Clinique Counter Manager
AAFES
Joint Base McGuire-Dix-Lakehurst
08.2008 - 06.2010
- Supervise a part-time employee, and create her work schedule.
- Work with store managers to ensure the needs of the counter were met
- Oversee shipments and submit stock concern lists
- Calculate counter sales goal as well as personal sales goals
- Plan and execute new product launches and promotional events
- Provide personal, customized skincare and makeup consultations for clients
- Maintain a clean and hygienic environment to ensure the safety and well-being of clients and coworkers
- Sanitize counters, tester products, brushes, and applicators periodically during every shift
- Stock products, clean and organize shelves
- Maintain an organized and efficient counter space, conducive to optimal sales performance
Education
Associate of Applied Science - Political Science
Burlington County College
Burlington, NJ05-2012
Diploma -
Alexander Central High School
Taylorsville, NC06-2008
Skills
- Multitasking and organization
- Store operations oversight
- Culture development
- Customer service
- Sales strategies
- Training and mentoring
- Inventory control
- Employee retention strategies
- Hospitality and accommodation
- Store operations
- Retail sales techniques
- Employee supervision and motivation
- Loss prevention procedures
- Shift scheduling
- Customer service management
- Work Planning and Prioritization
- Outstanding communication skills
- Personnel development
Certification
- Food Handler Certification
- First Aid Certification
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Store Manager
Starbucks
02.2025 - Current
Service & Engagement Team Lead
Target
06.2018 - 02.2024
Beauty Advisor
Macy's
06.2013 - 02.2017
Customer Service Associate
Kohl's
09.2012 - 04.2013
Shift Supervisor
Pizza Hut
08.2011 - 04.2012
Nanny
Colonel Wingfield
01.2009 - 08.2011
Clinique Counter Manager
AAFES
08.2008 - 06.2010
Associate of Applied Science - Political Science
Burlington County College
Diploma -
Alexander Central High School
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