JANETTE Johnson
Zebulon
Summary
Dynamic banking professional with extensive experience in various banks, excelling in account management and cash handling. Proven ability to establish strong customer connections while multitasking effectively. Skilled in loan processing and personnel training, consistently enhancing team performance and customer satisfaction. Detail-oriented and proficient in Microsoft applications, driving operational success.
Overview
14
14
years of professional experience
Work History
Lead Teller
North State Bank
Wake Forest
10.2023 - Current
- Respond to inquiries, accept and compile loan applications
- Process deposits, withdrawals, transfers, check-cashing and loan payments
- Perform existing account maintenance and updates
- Assist with online banking setup and problem resolution
- Maintain correct drawer, vault and ATM balancing daily and weekly currency shipments
- Comply with security protocols involving confidential information, identity verification, and safe deposit box access
- Established strong customer connections
- Manage multiple phone lines
Office Manager
Fussell Tire Sales & Service Inc
Apex
08.2022 - 10.2023
- Greeting customers and determining services needed
- Answering multiple phone lines
- Preparing and placing orders for various vehicle parts
- Assigning various services to appropriate technicians
- Checking out customer transactions and processing payments for commercial clients
- Cash and deposit handling
- Tracking and processing invoices for new inventory
- Monitor monthly and quarterly metrics
Universal Banker
First Federal Bank
02.2022 - 08.2022
- Respond to inquiries, accept and compile loan applications
- Process deposits, withdrawals, transfers, check-cashing and loan payments
- Perform existing account maintenance and updates
- Assist with online banking setup and problem resolution
- New account set up
- Maintain correct drawer, vault and ATM balancing daily and weekly currency shipments
- Comply with security protocols involving confidential information, identity verification, and safe deposit box access
- Established strong customer connections
Head Teller
First National Bank of Pennsylvania
08.2020 - 02.2022
- Respond to inquiries, accept and compile loan applications
- Process deposits, withdrawals, transfers, check-cashing and loan payments
- Perform existing account maintenance and updates
- Assist with online banking setup and problem resolution
- New account set up
- Maintain correct drawer, vault and ATM balancing daily and weekly currency shipments
- Comply with security protocols involving confidential information, identity verification, and safe deposit box access
- Established strong customer connections
Float Teller
Select Bank
10.2019 - 08.2020
- Respond to inquiries, accept and compile loan applications
- Process deposits, withdrawals, transfers, check-cashing and loan payments
- Perform existing account maintenance and updates
- Assist with online banking setup and problem resolution
- New account set up
- Maintain correct drawer, vault and ATM balancing daily and weekly currency shipments
- Comply with security protocols involving confidential information, identity verification, and safe deposit box access
- Established strong customer connections
Email Chat Associate
J. Crew
Lynchburg
09.2018 - 10.2019
- Assisted with processing and resolving customer concerns via email and chat platforms while balancing phone lines
- Placed orders securely
- Provided great customer experience including monitoring and following up on customer orders
- De-escalated situations with customer complaints
- Coordinated with multiple teams to resolve order issues
Apparel Sales Lead
Dick's Sporting Goods
Roanoke
04.2016 - 11.2018
- Assisted customers in selecting products that best fit their personal needs
- Confirmed that appropriate changes were made to resolve customers' problems
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Informed customers about all product lines and services offered by the company
- Organized weekly sales reports for the sales department to track product success
- Prevented store losses using awareness, attention to detail and integrity
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Assisted with receiving/checking new shipment inventory and unloading and processing freight
- Scanned/counted annual inventories for multiple locations
- Stocked and rotated inventory regularly
Administrative Assistant
Kohl's Department Stores
Lynchburg
11.2011 - 11.2016
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Organized weekly sales reports for the sales department to track product success
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Managed clerical needs of company employees, including copying, faxing and file management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Posted open positions on company and social media websites
- Dispersed incoming mail to correct recipients throughout the office
- Set travel arrangements and gathered documents for management/executive staff meetings
- Processed a high volume of internal and external communications, including email and mail
- Coordinated daily and weekly schedules and monthly calendar obligations for approximately 100 associates and managers
- Oversaw office inventory by restocking supplies and making purchase orders
Education
Advanced Studies Diploma -
Evangel Christian School
Dale City, VA01.2011
Skills
- Opening/closing procedures
- Account management
- Multitasking and prioritization
- Strong communication skills
- Personnel training and development
- Microsoft proficiency
- Scheduling and calendar management
- Detail-oriented
- Cash handling
- Loan processing
- Account maintenance
Timeline
Lead Teller
North State Bank
10.2023 - Current
Office Manager
Fussell Tire Sales & Service Inc
08.2022 - 10.2023
Universal Banker
First Federal Bank
02.2022 - 08.2022
Head Teller
First National Bank of Pennsylvania
08.2020 - 02.2022
Float Teller
Select Bank
10.2019 - 08.2020
Email Chat Associate
J. Crew
09.2018 - 10.2019
Apparel Sales Lead
Dick's Sporting Goods
04.2016 - 11.2018
Administrative Assistant
Kohl's Department Stores
11.2011 - 11.2016
Advanced Studies Diploma -
Evangel Christian School
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