Janette Garcia
Kernersville
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven track record of multitasking effectively. Committed to cultivating and maintaining professional relationships to drive business results and increase profitability. Adept at taking the lead and solving problems, with a focus on streamlining operations to reduce costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Apartment Dynamics
08.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in maintenance techs, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Organized community events for residents, fostering a sense of belonging within the property environment.
Customer Support Representative
Intelogix (NC Quick Pass)
03.2022 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information related to NC Quick Pass services.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed card transactions to complete customer payments.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Assistant Manager
The Arlington
07.2020 - 03.2022
- Increased tenant satisfaction by addressing concerns promptly and efficiently.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Administrative Assistant
Mass Market Inc.
11.2017 - 07.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Acted as first point of contact and set appointments for prospective clients.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
Associate of Arts - Human Resources
Forsyth Technical Community College
06.2022
High School Diploma -
R B Glenn High School
2014
Skills
- Sales
- Customer service
- Networking skills
- Management collaboration
- Strong verbal communication
- Powerful negotiator
- Bilingual (Spanish)
- Goal-oriented
- Positive and friendly
- Team building expertise
- People-oriented
- Excellent work ethic
- Client development
- Telephone skills
- Time management
- Microsoft Office
- Account management
- Application Verification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Apartment Dynamics
08.2024 - Current
Customer Support Representative
Intelogix (NC Quick Pass)
03.2022 - 08.2024
Assistant Manager
The Arlington
07.2020 - 03.2022
Administrative Assistant
Mass Market Inc.
11.2017 - 07.2020
High School Diploma -
R B Glenn High School
Associate of Arts - Human Resources
Forsyth Technical Community College
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