Janet Lee
Fayetteville,NC
Summary
A highly organized Administrative Coordinator with superior customer service and marketing skills. Possesses advanced command of Microsoft Office Suite with excellent written, verbal and interpersonal communication skills. Confident in the ability to make quick, calculated decisions and to think strategically in the moment. Flexible and resourceful with extensive experience in multi-tasking, managing executive calendars, cold calling, and meeting challenging deadlines. Collaborates well within a team, but thrives in self-directed positions by incorporating exceptional organizational skills and an acute attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director - Human Resources
FDA Quality and Regulatory Consultants
10.2022 - Current
- Provides office support for 2 C-level executives and over 50 managers and consultants in a timely, professional manner
- Designs and formats reports, forms, and correspondence, while adhering to strict company guidelines
- Types, edits, proofs, and formats various documentation and spreadsheets, demonstrating a high attention to detail
- Performs data entry duties and maintains up-to-date email databases
- Coordinates arrangements for internal/external meetings and conference calls
- Collaborates with the Finance Department on billing matters
- Creates client invoices and follows up on overdue payments
- Reconciles and files contractors expenses up to $5000
- Assists and supports the Human Resources Department with confidential paperwork, including resumes, background checks, and employee onboarding documentation
- Plans individual meetings for all executive staff and consultants, and arranges bi-annual retreats for up to 7 people, including coordination of travel arrangements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Led the successful acquisition of a smaller competitor, integrating their assets seamlessly into existing operations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created and updated records and files to maintain document compliance.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed detailed plans based on broad guidance and direction.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Revamped internal communication channels to foster greater transparency between departments and improve overall organizational cohesion.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Led teams of up to [Number] personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Led team of [Number] [Type] professionals in special projects and daily operations.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Virtual Assistant
Janet M. Lee Inc.
02.2012 - 11.2016
- Assists small businesses with administrative, marketing, sales, event coordination, and customer service tasks
- Helps business owners make educated, well-informed decisions, including advising them on social media strategies, marketing budgets, and public relations activations
- Methodically manages executive calendars and helps prioritize workflow
- Plans and schedules travel arrangements and meetings, while monitoring expenses and adhering to budget requirements
- Liaises between business owners and customers to effectively resolve complaints
- Proactively strategizes, identifies, and executes new business opportunities
- Develops marketing calendars, creates promotional materials, sets up social media pages, and writes and distributes press releases.
Business Development Coordinator
Express Employment Professionals
08.2011 - 02.2012
- Participated in new business initiatives that generated $60K revenue to support a rapidly growing staffing firm
- Performed market research, identified target markets, and assessed marketing opportunities
- Generated sales leads and supported all aspects of the sales cycle
- Created Request for Proposals (RFPs) and participated in formal presentations
- Networked and strengthened professional relationships with business owners to help promote various staffing product solutions
- Actively contributed to consumer awareness and community education programs.
Marketing Director
Huntington Learning Center
05.2011 - 08.2011
- Provided marketing support to a private learning center with over 100 students
- Managed bootstrap brand awareness and marketing activations to keep costs low
- Worked closely alongside the franchise owner in a small team
- Designed and edited print materials, and oversaw inventory management for the marketing department
- Interfaced and engaged with parents, students, and educators to help promote programs at the learning center
- Collaborated with local business owners to establish mutually beneficial partnerships and drive customer interactions
- Used ingenuity to creatively solve problems and show leadership.
Marketing Associate
Payments First
06.2008 - 04.2009
- Remotely executed national marketing campaigns for a secure payments system
- Identified and pre-qualified new business leads for the sales team
- Established a new email billing cycle and billing spreadsheets on past due accounts which improved efficiency by 30%
- Provided ongoing customer support and successfully handled all billing inquiries
- Confidently participated in cold-calling clients to follow up on overdue invoices.
Education
Master of Arts (M.A.) - Public Affairs Reporting
Sangamon State University
Springfield, ILBachelor of Arts (B.A.) - Speech Communications
Eastern Illinois University
Charleston, ILAssociates in Applied Sciences (A.A.S.) - Radio Television Broadcasting
Lake Land College
Mattoon, ILSkills
- Customer Relations, Business Administration, Planning and Organization, Calendar Management and Scheduling, Data Entry and Database Management, Copywriting, Editing, and Proofing, Process Improvement, Account Management, Marketing, Written, Verbal, and Inter-Personal Communications
- Microsoft Office Suite
- Basecamp
- Ring Central
- Grasshopper
- Channel Advisor
- QuickBooks (basic)
- Quark Express
- Hootsuite
- IContact
- MailChimp
- Spring Ahead
- Multi-Ad Creator
- Skype
- Data Collection
- Budget Development
- Operations Management
- Crisis Management
- Decision-Making
- Corporate Communications
- Program Development
- Resources Allocation
- Business Planning
- Onboarding and Orientation
- Relationship Building
- MS Office
- Key relationship management
- Customer Relationship Management
- Stakeholder engagement
- Coaching and Mentoring
Contact Phone Number
910-364-7691
Volunteer Experience
King’s Grant Home Owners Association (HOA), 2010, Present, Produces the monthly HOA newsletter, including copywriting, editing, layout and distribution., Volunteers on numerous committees including Trunk or Treat and Holiday Home Tours.
Certification
- [Area of certification]Associate Professional Human Resources, [Company Name] - [Timeframe]
Timeline
Associate Director - Human Resources
FDA Quality and Regulatory Consultants
10.2022 - Current
Virtual Assistant
Janet M. Lee Inc.
02.2012 - 11.2016
Business Development Coordinator
Express Employment Professionals
08.2011 - 02.2012
Marketing Director
Huntington Learning Center
05.2011 - 08.2011
Marketing Associate
Payments First
06.2008 - 04.2009
Master of Arts (M.A.) - Public Affairs Reporting
Sangamon State University
Bachelor of Arts (B.A.) - Speech Communications
Eastern Illinois University
Associates in Applied Sciences (A.A.S.) - Radio Television Broadcasting
Lake Land College
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