JANET BOONE-HEAGGINS
Charlotte
Summary
Dynamic administrative professional with a proven track record at Duke Energy, excelling in full-cycle recruiting and process optimization. A self-starter skilled in data analytics, I enhanced employee onboarding experiences by 29%, fostering a culture of continuous improvement and collaboration across teams. Committed to driving organizational success through strategic talent acquisition and development.
Overview
16
16
years of professional experience
Work History
Administrative Receptionist Secretary
Charlotte-Mecklenburg Schools
Charlotte
09.2022 - Current
- Leadership & Team Development: Lead a customer experience team, providing mentorship and fostering a culture of continuous improvement and high performance
- Organization: Assist with coordinating, managing and preparing for in-person and virtual meetings
- Review and edit documents for accuracy
- Participate in meetings and follow-up on necessary items
- CX Data & Metrics: Establish KPIs to monitor service quality and customer satisfaction, utilizing feedback and analytics for strategic decision-making
- Cross-Functional Collaboration: Partner with senior leadership and departments (Marketing, Product, Operations) to ensure seamless customer experiences aligned with business objectives
- Calendars: Manage complex calendars using Outlook, prioritizing tasks and keeping executives informed of changes
- Travel: Coordinate travel arrangements, including transportation, accommodation, and itineraries, ensuring all preferences are met
- Acts as a receptionist, responds to requests, inquiries and assists visitors with directions and information
- Operates standard office machines such as typewriters, photocopiers, duplicating machines, telephones, calculators, and computers
- Participates in the duties related to the administration of an office, assists in preparing comprehensive reports and recommends improvements in workflow, procedures and use of equipment and forms
- Prepares reports, handbooks, and agendas
- Utilizes positive human relation skills to interact with teachers, assistant principals, administrators, other staff, students, and parents in fulfilling requests for assistance as appropriate
Office Manager/Administrator
Mighty Hands Van Leasing
06.2009 - Current
- Customer Advocacy & Loyalty: Champion customer insights in decision-making, developing initiatives to enhance retention and loyalty
- Process Optimization & Scalability: Lead continuous improvement efforts, creating scalable solutions to manage increasing customer demand while maintaining service excellence
- Crisis Management & Escalation: Manage escalated customer issues, implementing proactive strategies to minimize dissatisfaction and ensure high-touch support for key clients
- Industry Leadership & Best Practices: Stay ahead of industry trends, introducing the best practices and technologies methodologies to maintain a competitive edge
- Manage daily office operations, communications, and scheduling
- Research and select marketing items for each year
- Plan, coordinate, and lead weekly in-person or virtual staff meetings
- Prioritize and complete assigned projects, office memos, reports, and correspondences by required deadlines
- Analyze and optimize operations including bookkeeping, payroll, supplies and other clerical services
- Supervise team of 16+ staff to ensure workflow and process runs smoothly
- Revised the onboarding manual strategy
- Increased employee onboarding experience by 29% based on surveys
- Researched and integrated new clerical software that saved 25-30+ manpower hours monthly
Recruiter
Convergys
Charlotte
04.2016 - 11.2018
- Engaged in full lifecycle recruiting, ensuring the candidate, and hiring team are satisfied customers
- Leveraged various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to source qualified candidates directly and indirectly
- Ensured the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
- Revamped the new hire process and recruiter assignments
Corporate Talent Acquisition Recruiter Coordinator/Recruiter
Duke Energy
Charlotte
09.2014 - 02.2017
- Facilitated the recruiting and hiring processes by providing technical and logistical support
- Worked with manager scoping open positions determining the ideal successful candidate for their team
- Provided long-term and continually grew pipelines of qualified candidates and shared with other teammates
- Coordinated HRIS systems, and trained end users applying the functions and any new features
- Updated internal databases including personnel and supervisor changes
- Coordinated the onboarding process for internal, external hires and offboarding of employees
- Monitored and tracked detailed background and medical screenings
- A Lead on the Onboarding Improvement Projects Team
Corporate Talent Acquisition Recruiter and Coordinator
Kavaliro for Duke Energy
Charlotte
11.2012 - 12.2013
- Created and posted restricted job requisitions; generated offer letters while working with payroll
- Developed professional and quality recruiting support to hiring managers, internal/external candidates
- Processed and managed new hire relocation/Monitored and tracked onboarding process for new hires
Education
Doctorate - Christian Education & Biblical Studies
PTP Christian College
Charlotte, NC06-2024
MBA - Christian Education & Biblical Studies
PTP Christian College
Charlotte, NC06-2022
Bachelor of Arts - Business Administration/HR Management
American Inter-Continental University
Charlotte, NC06-2006
Skills
- Full-Cycle Recruiting – Remote
- Social media recruiting
- Orientation and on-boarding
- Employment law
- Project/Time Management
- Budget Management
- Leaves administration
- SharePoint/MS Office
- Performance Management
- Self-starter, highly motivated
- Organizational Development
- Benefits Analyst Management
- Training and Development
- Relocation assistance
- Technical Support
- PeopleSoft, Payroll, Kronos
- Written and Oral Communication
- Google Workspace Suite
- HRIS systems, MS Office
- Microsoft Teams, Zoom
- Data Analytics and Metrics
- Process Optimization
- ER/Crisis Management
- HR Systems (Taleo, Workday Applicant Tracking, HRIS, Onboarding, Kronos, Red Rover, OnBase, etc)
Phone
cell, (704) 965-4558
References
References available upon request.
Timeline
Administrative Receptionist Secretary
Charlotte-Mecklenburg Schools
09.2022 - Current
Recruiter
Convergys
04.2016 - 11.2018
Corporate Talent Acquisition Recruiter Coordinator/Recruiter
Duke Energy
09.2014 - 02.2017
Corporate Talent Acquisition Recruiter and Coordinator
Kavaliro for Duke Energy
11.2012 - 12.2013
Office Manager/Administrator
Mighty Hands Van Leasing
06.2009 - Current
Doctorate - Christian Education & Biblical Studies
PTP Christian College
MBA - Christian Education & Biblical Studies
PTP Christian College
Bachelor of Arts - Business Administration/HR Management
American Inter-Continental University
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