Summary
Overview
Work History
Education
Skills
Timeline
Internship
Generic

Janessa Gonzalez

Charlotte

Summary

Motivated college student with a passion for the culinary industry and a long-term goal of owning a restaurant. Seeking an opportunity to gain hands-on experience in food service, hospitality, and business operations to develop the skills necessary for future entrepreneurship. Eager to contribute a strong work ethic, creativity, and a commitment to excellent customer service.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Shift Manager

Shake Shack
06.2025 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Team Member

Shake Shack
11.2024 - 06.2025
  • Provided exceptional customer service in a fast-paced environment, ensuring guests had a positive dining experience.
  • Operated registers, handled transactions, and maintained accuracy in cash handling.
  • Assisted in food preparation, order assembly, and maintaining high food quality standards.
  • Worked as part of a team to ensure efficient service during peak hours.
  • Maintained cleanliness and organization of workstations in compliance with health and safety regulations.

Froster

Nothing Bundt Cakes
07.2023 - 08.2024
  • Frost all orders for the day of and the next.
  • Maintain all products up to par.
  • Make frosting.
  • Help the baker when needed.
  • Wash all dishes.

Expo

Bonchon
11.2022 - 05.2023
  • Prepare all dishes for either dine-in or takeout.
  • Make the signature sides, coleslaw, and pickled radish.
  • Maintain a stock of to-go boxes and containers.
  • Making sure orders come out promptly.
  • Make any corrections to the cooks about modifications.

Line Cook

Oceanfront Eats
05.2022 - 01.2023
  • Bake brownies for two locations.
  • Preparation for certain dishes.
  • Maintain control of fryer and grill.
  • Assemble the plate for presentation.
  • Deliver plates to their tables.

Cashier and Barista

Panera Bread
01.2022 - 05.2022
  • Assist customers with their order.
  • Collect bread and pastries for dine-in and online orders.
  • Make smoothies and coffees to order.
  • Prepare signature lemonades and drinks.
  • Check delivery orders for errors and seal them.
  • Place over-the-phone orders.
  • Maintain a pristine environment for customers in the cafe and patio.

Cashier and Waitress

Brooklyn Pizzeria
07.2021 - 01.2022
  • Take customer orders face-to-face and over the phone.
  • Provide a daily board of the specials outside.
  • Sustained a filled fridge of soda.
  • Sanitize tables and sweep any debris off the floor.
  • Prepare the dining room for the day, clean up, and get things ready for the next day.

Education

Associates Degree - Culinary Arts

Johnson & Wales University
Charlotte, NC
12-2025

Graduation - undefined

Floyd E. Kellam High School
Virginia Beach, VA
01.2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Team collaboration and leadership
  • Work area inspection
  • Quality assurance

Timeline

Shift Manager

Shake Shack
06.2025 - Current

Team Member

Shake Shack
11.2024 - 06.2025

Froster

Nothing Bundt Cakes
07.2023 - 08.2024

Expo

Bonchon
11.2022 - 05.2023

Line Cook

Oceanfront Eats
05.2022 - 01.2023

Cashier and Barista

Panera Bread
01.2022 - 05.2022

Cashier and Waitress

Brooklyn Pizzeria
07.2021 - 01.2022

Graduation - undefined

Floyd E. Kellam High School

Associates Degree - Culinary Arts

Johnson & Wales University

Internship

Shake Shack – Shift Manager Intern
Summer 2025

  • Gained hands-on leadership experience in a fast-paced, high-volume restaurant environment
  • Learned Shake Shack systems like Zenput and kitchen displays through extra training and observation
  • Improved food cost control by identifying portion issues and helping reduce waste
  • Trained new team members by adjusting coaching style to fit individual learning needs
  • Helped manage busy shifts by suggesting smart team adjustments to keep service running smoothly
  • Practiced conflict resolution and team communication during real-time challenges
  • Built confidence in decision-making, time management, and team leadership under pressure
  • Applied classroom knowledge from Johnson & Wales to real-world restaurant operations

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Janessa Gonzalez