Janesia Fonville
Wilmington
Summary
Experienced Team Leader with a demonstrated ability to lead high-performing teams and drive success. Skilled in customer service, problem-solving, and organizational skills. Eager to leverage my leadership and customer service skills in an aviation role.
Overview
8
8
years of professional experience
Work History
Task associate
Ulta beauty
Wilmington, Nc
04.2026 - Current
- Assist Beauty Advisors when stock runs low
- Quickly bring products to the floor when requested
- Help during busy times by supporting general store flow
- Answer basic product location questions from coworkers
Flight Attendant Trainee
American Airlines
Dallas-Fort Worth, TX
01.2026 - 02.2026
- Completed initial FAA-required safety and service training modules
- Gained knowledge of emergency procedures, customer service protocols, and airline operations
- Practiced delivering high-quality customer service in simulated inflight scenarios
- Developed skills in conflict resolution and handling diverse passenger needs
Team Leader
Chick-fil-A
Wilmington, North Carolina
07.2018 - 01.2026
- Followed company policies and safety procedures
- Trained and mentored team members, ensuring food safety, and upholding value and core vision among the team
- Resolved customer concerns calmly and efficiently in high-stress situations
- Maintained a clean and organized work environment
- Worked collaboratively with team members to ensure smooth daily operations
- Initiated a workflow change that reduced delays
Education
Associates in arts -
Cape Fear Community College
Wilmington, North Carolina05-2023
Skills
- Leadership/Safety Awareness
- Flexible
- Customer service
- Multitasking in fast paced environments
- Public speaking/communication
- Team collaboration
- Willing to relocate and travel extensively
Languages
English
Timeline
Task associate
Ulta beauty
04.2026 - Current
Flight Attendant Trainee
American Airlines
01.2026 - 02.2026
Team Leader
Chick-fil-A
07.2018 - 01.2026
Associates in arts -
Cape Fear Community College