Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Janelly Garcia

Nebo

Summary

I'm a recent graduate who learns fast and loves solving problems. I pay attention to details and can pick up new skills quickly. I’m flexible and enjoy adapting to new places and situations. I like to keep learning and am always open to change. With lots of experience leading teams and working in busy industries, I know how to reduce downtime and costs while boosting sales and keeping customers happy. I stay organized and work hard to make processes smoother. I’m dedicated to great customer service, handling many tasks at once, and making sure every customer has a great experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

McDonald's
Marion
07.2025 - 12.2027
  • Handled customer complaints with professionalism and empathy.
  • Trained staff on customer service best practices and policies.
  • Evaluated team performance and provided constructive feedback regularly.
  • Organized team-building events for sales representatives in order to strengthen relationships between coworkers.
  • Trained staff on new products, services, and procedures related to customer service operations.
  • Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
  • Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.

Education

Bachelor of Science - Business And Finance

McDowell Tech Community College
54 College Dr Marion NC 28761
06-2026

Skills

  • Customer service
  • Team building
  • Employee training
  • Performance evaluation
  • Sales management
  • Conflict resolution
  • Risk management

Certification

  • certified serve safe

Languages

English
Professional
Spanish
Professional

Affiliations

  • i love to take walks with my dogs
  • enjoying spending time with family and friends
  • enjoying reading in the library

Timeline

Manager, Sales and Customer Support

McDonald's
07.2025 - 12.2027

Bachelor of Science - Business And Finance

McDowell Tech Community College
Janelly Garcia