Janelle Serfontein
Wilmington,NC
Summary
Current student looking to join the workforce to gain real-world experience. Has the ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. I would describe myself as a responsible student with good judgment and time management. Frequently praised as hardworking by peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Tower 7 Baja Grill
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Nanny
Three different families
07.2020 - Current
- Prepared and served nutritionally balanced meals and snacks for children.
- Taught and promoted age-appropriate activities to encourage intellectual development of children.
- Helped developed and monitored family schedule. -
- Managed to take care of up to 5 children under the age of 5 at a time
- Performed housekeeping and cleaning duties related to children's care.
Server
Fish House Grill
02.2023 - 12.2023
- Serviced guests with food and beverage requests in a timely, professional and friendly manner
- Thorough knowledge of menu offerings, including gourmet foods, spirits and wines
- Success multitasking while remaining professional in fast-paced environments
- Resolved complaints quickly and efficiently while keeping the customers best interest in mind
- Organized large parties and special requests efficiently and accurately
Server
Carolina Ale house
09.2022 - 02.2023
- Serviced guests with food and beverage requests in a timely, professional and friendly manner
- Thorough knowledge of menu offerings, including gourmet foods, spirits and wines
- Success multitasking while remaining professional in fast-paced environments
- Resolved complaints quickly and efficiently while keeping the customers best interest in mind
- Organized large parties and special requests efficiently and accurately
Host
Carolina Ale house
08.2022 - 09.2022
- Prepping menus for new shift
- Taking reservations in person or by phone
- Supporting other positions such as servers and DRA
- Escorting guests to tables for lunch and dinner service
- Handling cash and card transactions for To-Go orders
Team Leader/team Member
Menchies Frozen Yogurt
06.2018 - 07.2022
- Delegated tasks to team members according to project requirements and employee strengths
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
Education
Bachelors of Arts - Recreational Therapy
University of North Carolina Wilmington
Wilmington, NC05.2025
Skills
- MS Word and Power Point
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Mac Pages
- Telephone and Email etiquette
- Strong Work Ethic
- Guest Engagement
- Service prioritization
- Disability Awareness
- Compassion and Empathy
- Patient Care
Leadership Experience
- Menchies Frozen Yogurt, Team Leader, 06/2019, current
- Intramural Lacrosse, Team captain and current Vice President of the team, 06/2019, current
Certification
MOCA training certification
CPR certified
Additional Information
Volunteer opportunities
- Victory Junction Camp
- Coastal Therapeutic Riding
- Miracle league baseball of the Triangle
- Department of Defense Warrior Games
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Tower 7 Baja Grill
03.2024 - Current
Server
Fish House Grill
02.2023 - 12.2023
Server
Carolina Ale house
09.2022 - 02.2023
Host
Carolina Ale house
08.2022 - 09.2022
Nanny
Three different families
07.2020 - Current
Team Leader/team Member
Menchies Frozen Yogurt
06.2018 - 07.2022
Bachelors of Arts - Recreational Therapy
University of North Carolina Wilmington
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