Janelle Lawrence

• Supervise and coordinate a 6-person team to ensure timely deal postings, organize cleaning schedules, and smooth daily operations.
• Facilitate team meetings to align objectives and strategies across stores.
• Prioritize and coordinate various tasks to meet strict deadlines and maintain workflow efficiency.
• Oversee daily deal posting volume and workflow distribution
• Develop procedures to improve efficiency and reduce posting errors

• Executed review, verification, and posting of vehicle sales deals (cash, finance, lease) into dealership management system (DMS).
• Ensure all required documentation is complete before finalizing deals
• Reconcile deal-related schedules
• Assist with mid-month and month-end closing tasks

Work closely with:

• Sales Managers
• Finance & Insurance (F&I) Managers
• Title Clerks
• Accounting team

• Prepare and submit vehicle title and registration paperwork to the DMV
• Process new, used, out-of-state, and lease titles
• Ensure accuracy of VINs, lienholder information, odometer disclosures, and buyer details
• Handle title transfers for trade-ins and wholesale vehicles
• Process duplicate, corrected, and lost titles
• Track title status and maintain accurate logs
• File and store completed titles and supporting documentation
• Assist with audit preparation related to vehicle titles

• Greet customers and assess vehicle service needs
• Listen to concerns and accurately document repair requests
• Provide cost estimates and obtain customer authorization
• Keep customers informed on repair status and timelines
• Deliver vehicles upon completion and review services performed
• Assign repair orders (ROs) to express technicians based on skill level and availability
• Monitor workflow to maintain efficient vehicle turnaround times
• Prioritize waiters and time-sensitive services
• Balance workload evenly among express technicians