Janell Jones
Clayton
Summary
Highly skilled and dedicated healthcare professional with extensive experience across various healthcare settings, including ICF group homes, clinical offices, and medical facilities. Adept in patient care, medical record retrieval, billing, and administrative support. Proficient in working with medical teams and patients, as well as managing project tasks and ensuring compliance with HIPAA and OSHA standards. Excellent organizational, interpersonal, and multitasking abilities, with a strong commitment to delivering exceptional care and service.
Overview
8
8
years of professional experience
Work History
Recruitment Specialist
Rose Research Center, LLC
03.2024 - Current
- Conducted subject recruitment through calls and email, ensuring compliance with study protocols and inclusion/exclusion criteria.
- Documented medical histories and scheduled screening visits for potential subjects.
- Coordinated follow-up communications, rescheduled appointments, and updated subject profiles.
Medical Records Specialist/Project Management Ass.
DLH Corp (Remote)
01.2023 - 04.2024
- Coordinated with healthcare providers to obtain medical records through phone calls, faxes, and EMR systems.
- Ensured the secure handling of sensitive patient information and adhered to HIPAA compliance standards.
- Managed record retrieval tasks, achieved productivity targets, and assisted leadership with project management duties.
- Successfully coordinated the retrieval of medical records from over 100 healthcare providers, ensuring 98% of requests were fulfilled within a 24-hour timeframe. Consistently exceeded productivity goals by 15%.
Accounts Receivable Specialist II (Radiology)
McKesson Corporation – Change Healthcare (Remote)
04.2022 - 01.2023
- Processed medical billing and claims, focusing on insurance follow-up and rejection management.
- Communicated with clinicians, insurance companies, and patients to resolve billing issues and ensure timely payments.
- Handled claims for commercial insurance companies, Medicare, Medicaid, and other third-party payers.
Ophthalmic Scribe/Technician
The Raleigh Eye Center PA
12.2019 - 04.2022
- Documented ophthalmic exams and procedures in real-time, ensuring accurate diagnosis and prescription entries.
- Coordinated patient scheduling, monitored office flow, and communicated delays effectively.
- Assisted patients with follow-up care instructions and self-care guidelines.
Administrative Assistant/Receptionist
The Raleigh Eye Center PA
12.2019 - 04.2022
- Managed patient intake, appointment scheduling, and insurance verification processes.
- Processed insurance claims, addressed patient inquiries, and ensured a high level of customer satisfaction.
- Provided administrative support and maintained accurate patient records.
Patient Services Coordinator
MyEyeDr
05.2019 - 12.2019
- Managed patient appointments and insurance verifications.
- Processed billing, coded exams, and obtained prior authorizations.
- Delivered excellent customer service and resolved patient inquiries efficiently.
Patient Coordinator
Alliance HealthCare Services
04.2018 - 04.2019
- Managed patient data entry and radiographic studies scheduling.
- Assisted with the setup, sterilization, and transport of patients for imaging procedures.
- Ensured patients' needs were met promptly and efficiently.
Paraprofessional
ALPHA Management Services Inc.
03.2017 - 04.2018
- Assisted developmentally disabled individuals with daily care tasks and structured activities.
- Documented care plans, provided transportation, and supported personal development goals.
Education
High School Diploma -
High School in The Community
New Haven, CT06.2007
Skills
- Technical Skills
- Medical Software: Epic, Synapse, Acuity, Nextgen, ExamWriter, Imedicware
- CRM: Salesforce
- Office Software: Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Other: ICD-10 Coding, CPT Coding, Medical Billing, Data Analytics
Additional Information
- Willing to Relocate: Cary, NC; Raleigh, NC; Durham, NC, Garner, NC
- Authorized to Work in the U.S.: Yes
- Languages: [Include any additional languages spoken, if applicable]
Timeline
Recruitment Specialist
Rose Research Center, LLC
03.2024 - Current
Medical Records Specialist/Project Management Ass.
DLH Corp (Remote)
01.2023 - 04.2024
Accounts Receivable Specialist II (Radiology)
McKesson Corporation – Change Healthcare (Remote)
04.2022 - 01.2023
Ophthalmic Scribe/Technician
The Raleigh Eye Center PA
12.2019 - 04.2022
Administrative Assistant/Receptionist
The Raleigh Eye Center PA
12.2019 - 04.2022
Patient Services Coordinator
MyEyeDr
05.2019 - 12.2019
Patient Coordinator
Alliance HealthCare Services
04.2018 - 04.2019
Paraprofessional
ALPHA Management Services Inc.
03.2017 - 04.2018
High School Diploma -
High School in The Community
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