Janel West
Monroe
Summary
Results-driven Quality Assurance Engineer with expertise in process improvement, automation, and project management. Skilled in testing, root cause analysis, and collaboration with cross-functional teams to optimize eCommerce and RPA projects. Proficient in a wide range of business tools and automation technologies to drive efficiency and quality.
Overview
20
20
years of professional experience
Work History
Quality Engineer III
Wal-Mart Global Tech
11.2023 - Current
- Collaborate on Cross functional team projects, ensuring quality and providing solutions for code errors
- Design and execute test cases for web applications, leading to improved software performance
- Implement automation tools for efficient testing and issue resolution
- Supported RPA bots in Power Automate, monitored performance metrics for continuous improvement, and facilitated the transition from UiPath to Power Automate
Quality Engineer II
Walmart, Inc.
10.2022 - 11.2023
- Assisted in code development and testing for eCommerce projects
- Conducted quality assurance tests, delivering results to development teams for quick fixes
Analyst II, Process Improvement & Automation
Walmart, Inc.
10.2021 - 10.2022
- Evaluated and tested UiPath automation bots, ensuring accuracy and efficiency
- Analyzed performance metrics and provided reports to guide business decisions
Specialist IV, Global Business Services
Walmart, Inc.
03.2019 - 10.2021
- Assisted with RPA automation strategies and data analysis to align with business goals
- Supported team onboarding and training initiatives for new associates
People Modernization Specialist II
Robert Half International
10.2018 - 03.2019
- Assisted in the implementation of Workday within Walmart’s HR system
- Supported the Robotic Process Automation Team with process improvements
Teacher Assistant
Fayetteville Technical Community College
08.2016 - 10.2018
- Developed and implemented curricula following NAEYC standards
- Managed administrative tasks including attendance logs and progress reports
Ammunition Specialist / HR Management
US Army
01.2005 - 01.2011
- Awarded for managing personnel and readiness packets for over 500 soldiers
- Maintained inventory, material control, and personnel files
Education
Associate of Applied Science - Business Administration/Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC05.2016
Skills
- Quality Assurance
- Testing
- Automation
- Process Improvement
- Project Management
- Collaboration
- Communication
- Technical Skills
- Data Analysis
- Customer relations
Timeline
Quality Engineer III
Wal-Mart Global Tech
11.2023 - Current
Quality Engineer II
Walmart, Inc.
10.2022 - 11.2023
Analyst II, Process Improvement & Automation
Walmart, Inc.
10.2021 - 10.2022
Specialist IV, Global Business Services
Walmart, Inc.
03.2019 - 10.2021
People Modernization Specialist II
Robert Half International
10.2018 - 03.2019
Teacher Assistant
Fayetteville Technical Community College
08.2016 - 10.2018
Ammunition Specialist / HR Management
US Army
01.2005 - 01.2011
Associate of Applied Science - Business Administration/Human Resources Management
Fayetteville Technical Community College
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