Janel Long
Matthews,NC
Summary
Skilled Billing Specialist with a proven track record at Dermatology, Laser & Vein Specialist Of Carolinas, enhancing customer relations and optimizing revenue through meticulous insurance verification and payment collection. Demonstrates exceptional organizational skills and a professional demeanor, significantly improving cash flow and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Dermatology, Laser & Vein Specialist Of Carolinas
05.2021 - Current
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Optimized revenue generation by accurately applying appropriate adjustments, write-offs, and refunds as needed.
- Improved cash flow, consistently monitoring and resolving outstanding accounts receivable balances.
- Processed all insurance payments and applied to patient accounts.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Front Desk Receptionist
Dermatology, Laser & Veins Specialist
05.2021 - 12.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected copays, cosmetic procedure deposits and past due balances.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
All About You Salon & Day Spa
03.2018 - 10.2020
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Balanced Stylist availability, customer schedules and maximum load levels when scheduling appointments.
- Resolved customer issues quickly and notified Manager immediately when problems escalated.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Some College (No Degree) - Cosmetology Education
AVEDA Institute
Charlotte, NCSkills
- Skilled in Task Coordination
- Reliable Professionalism
- Accounts Receivable Management
- Effective Problem Resolution
- Customer Care Proficiency
- Cross-Functional Teamwork
Accomplishments
- Recognized by customers and manager for expedient and effective service.
Additional Information
Completed SUMMIT Front Desk Training
Timeline
Billing Specialist
Dermatology, Laser & Vein Specialist Of Carolinas
05.2021 - Current
Front Desk Receptionist
Dermatology, Laser & Veins Specialist
05.2021 - 12.2022
Receptionist
All About You Salon & Day Spa
03.2018 - 10.2020
Some College (No Degree) - Cosmetology Education
AVEDA Institute
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