Janel Davies
Wake Forest
Summary
Passionate customer service professional with extensive experience providing outstanding support and resolving customer issues effectively. Skilled in fostering client relationships, enhancing customer satisfaction, and promoting loyalty. Eager to bring my communication, problem-solving, and multitasking abilities to a dynamic team environment.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Shipt
03.2020 - 11.2024
- Delivered packages and orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate product deliveries.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Associate
Walgreens
03.2016 - 01.2020
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Call Center Representative
Pizza Hut
02.2014 - 01.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt customer service while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05-2010
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving
Timeline
Delivery Driver
Shipt
03.2020 - 11.2024
Customer Service Associate
Walgreens
03.2016 - 01.2020
Call Center Representative
Pizza Hut
02.2014 - 01.2016
High School Diploma -
Bartlett High School
Similar Profiles
Shaunelle PageShaunelle Page
Shipt Driver at ShiptShipt Driver at Shipt
Reymon BrownReymon Brown
Delivery Driver at ShiptDelivery Driver at Shipt
Ivan HernandezIvan Hernandez
Shipt Shopper at ShiptShipt Shopper at Shipt