JANEITZA SOTO CUEVAS
Conover
Summary
I am a motivated individual currently working on my bachelor's degree, specializing in accounting. I have great communication skills and digital abilities, managing my time responsibly to achieve and complete my tasks. Resourceful, with a passion for growth and efficiency, to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Ops Coordinator- CSP
Fedex
Conover
12.2025 - Current
- Communicated effectively with team members to resolve shipping discrepancies.
- Supported customer service initiatives by addressing inquiries and concerns promptly.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
Operations Administration
Fedex
Conover
09.2024 - 12.2025
- Perform clerical and administrative functions
- Quality assurance
- Customer service
- Resolve customer problems in a timely manner.
Cashier
Menards
Minot
04.2023 - 10.2023
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
Education
BACHELOR OF SCIENCE (B.S.) - ACCOUNTANCY
Universidad Interamericana de Puerto Rico
Guayama, PR, US01.2026
BACHELOR OF SCIENCE (B.S) - ENTREPRENEURIAL AND MANAGEMENT DEVELOPMENT
Universidad Interamericana de Puerto Rico
Arecibo, PR, US01.2017
Skills
- Communication skills
- Problem resolution
- Digital literacy
- Creativity
- Work ethic
- Customer service
- Team collaboration
- Reports and documents
- Staff training
- Time management
Hobbies and Interests
Learn as much as possible and be a great successful businesswoman while being a positive role model to others in their personal growth.
Languages
- Spanish
- English
Timeline
Ops Coordinator- CSP
Fedex
12.2025 - Current
Operations Administration
Fedex
09.2024 - 12.2025
Cashier
Menards
04.2023 - 10.2023
BACHELOR OF SCIENCE (B.S.) - ACCOUNTANCY
Universidad Interamericana de Puerto Rico
BACHELOR OF SCIENCE (B.S) - ENTREPRENEURIAL AND MANAGEMENT DEVELOPMENT
Universidad Interamericana de Puerto Rico