Janeiel Walker
Mooresville
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
South East Dental Partners
Charlotte
10.2024 - Current
- Managed daily operations of dental practice for efficient workflow and patient care.
- Oversaw staff scheduling to ensure adequate coverage and service quality.
- Implemented policies and procedures to maintain compliance with dental regulations.
- Handled insurance processing and claims while maintaining seamless payment workflows.
- Coordinated patient communications regarding appointments and treatment plans.
Front Desk Receptionist
Reimels Miller Paterra Family & Cosmetic Dentistry
Huntersville
04.2021 - 10.2024
- Scheduling and confirming appointments, call in patient prescription send referrals to other dental office, chair-side assisted as needed
- Greeting patients and answering phones
- Verifying patient insurance coverage
- Collecting payments from patients
Dental Assistant
Justice Family Dentistry
Statesville
09.2020 - 04.2021
- Chair side dental assistant
- Charting of patient dental history as well as customers concerns and going over patient treatment options and payments
- Sanitizing equipment as well as dental room
- Calling to book and reschedule appointments
Dental assistant/sales Representative
Smile direct club
Davidson
11.2018 - 03.2021
- State of the art 3-D scanning Impression
- Charting of patient dental history as well as customers concerns and going over patient treatment options and payments
- Sanitizing equipment as well as dental room
- Calling to book and reschedule appointments
Dental Assistant
Albemarle Road Family Dentistry
Charlotte
06.2018 - 10.2018
- Sterilized dental instruments and equipment placed in cabinets for easy access
- Prepared the exam rooms for use by the dentist by making sure it is stocked and organized
- Assisted the dentist during procedures including passing instruments, supplies, and using the suction tube
- Performed and developed x-rays and lab work including impressions and temporary crowns
- Scheduled follow-up appointments
- Managed patient records, submitted invoices, and contacted insurance companies for payments
- Applied local anesthetic, cleaned teeth, applied sealant and fluoride
Investment Analyst (Contract)
Well Fargo
Charlotte
03.2017 - 06.2018
- Maintained daily contact with financial team leaders at all levels of the organization
- Answered client questions regarding details on their financial plans
- Monitored financial market to ensure plans are effective and up to date
- Provided customer service to clients and internal team members
- Brought closure to issues, questions and requests Solved problems independently
- Met and exceeded business needs, provided solutions using verbal and/or written communications skills
- Participated in projects/support activities that accomplished financial goals
Education
Certificate - X-ray
Lake Norman Dental Assisting School
Mooresville, NC08.2016
Dental assistant - Dental assistant
Practical dental assistant of VA
Norfolk, VA08.2013
Skills
- Practice management
- Insurance processing
- Policy compliance
- Medical record management
- Claims processing
- Budget oversight
- Workflow efficiency
- Referral management
- Human resources
- New hire training
- Dental software proficiency
- Insurance billing
- Scheduling
- Infection control
- Onboarding and orientation
- Chair-side assistance
- X-ray processing
- Equipment troubleshooting and maintenance
- Strategic consulting
- Resource allocation
Certification
- CPR/AED
- Certified Dental Assistant
- PCA Home Health Care Certification
- X-Ray Certification
Timeline
Practice Manager
South East Dental Partners
10.2024 - Current
Front Desk Receptionist
Reimels Miller Paterra Family & Cosmetic Dentistry
04.2021 - 10.2024
Dental Assistant
Justice Family Dentistry
09.2020 - 04.2021
Dental assistant/sales Representative
Smile direct club
11.2018 - 03.2021
Dental Assistant
Albemarle Road Family Dentistry
06.2018 - 10.2018
Investment Analyst (Contract)
Well Fargo
03.2017 - 06.2018
Certificate - X-ray
Lake Norman Dental Assisting School
Dental assistant - Dental assistant
Practical dental assistant of VA
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