Jandra (Jan) Smith
Snow Hill
Summary
Accomplished Office Manager with a proven track record at Red Shed Furniture Inc., adept in office administration and customer service. Excelled in enhancing operational efficiency and customer satisfaction through effective organizational skills and proactive problem-solving. Demonstrated expertise in financial tracking and maintaining confidentiality, fostering strong workplace relationships and achieving significant improvements in employee coaching and customer relations. I work very well with people I have never encountered a problem that cannot be solved or fixed. I treat everyone with the respect in which I would like to be treated. I am a hard worker and try to be positive in every situation.
Overview
34
34
years of professional experience
Work History
Office Manager/Secretary
Red Shed Furniture Inc.
01.2005 - Current
- Coached employees through day-to-day work issues and procedures
- Managed files and records for employees
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Currently have 12 employees and monitor all vacation, overtime and any issues or question throughout the day
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Restaurant Team Member
Stonewalls Restaurant and Grill
09.1990 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Certified Teacher Assistant
Greene County Public Schools
02.1998 - 01.2005
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Medical Office Manager
ECU School Of Medicine
04.1992 - 01.1998
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed 5 Attending doctors and 25 residents as we are a teaching medical school
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
High School Diploma -
North Johnston High School
Kenly, NC06-1979
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Documentation and control
- Financial tracking
- extremely customer oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager/Secretary
Red Shed Furniture Inc.
01.2005 - Current
Certified Teacher Assistant
Greene County Public Schools
02.1998 - 01.2005
Medical Office Manager
ECU School Of Medicine
04.1992 - 01.1998
Restaurant Team Member
Stonewalls Restaurant and Grill
09.1990 - Current
High School Diploma -
North Johnston High School
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