Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jandra (Jan) Smith

Jandra (Jan) Smith

Snow Hill

Summary

Accomplished Office Manager with a proven track record at Red Shed Furniture Inc., adept in office administration and customer service. Excelled in enhancing operational efficiency and customer satisfaction through effective organizational skills and proactive problem-solving. Demonstrated expertise in financial tracking and maintaining confidentiality, fostering strong workplace relationships and achieving significant improvements in employee coaching and customer relations. I work very well with people I have never encountered a problem that cannot be solved or fixed. I treat everyone with the respect in which I would like to be treated. I am a hard worker and try to be positive in every situation.

Overview

34
34
years of professional experience

Work History

Office Manager/Secretary

Red Shed Furniture Inc.
01.2005 - Current
  • Coached employees through day-to-day work issues and procedures
  • Managed files and records for employees
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Currently have 12 employees and monitor all vacation, overtime and any issues or question throughout the day
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Restaurant Team Member

Stonewalls Restaurant and Grill
09.1990 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Certified Teacher Assistant

Greene County Public Schools
02.1998 - 01.2005
  • Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
  • Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
  • Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
  • Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Medical Office Manager

ECU School Of Medicine
04.1992 - 01.1998
  • Addressed and remedied all patient or team member issues.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Managed 5 Attending doctors and 25 residents as we are a teaching medical school
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Developed close working relationships with front office and back office staff.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Education

High School Diploma -

North Johnston High School
Kenly, NC
06-1979

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Billing
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Clerical support
  • Account reconciliation
  • Documentation and control
  • Financial tracking
  • extremely customer oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager/Secretary

Red Shed Furniture Inc.
01.2005 - Current

Certified Teacher Assistant

Greene County Public Schools
02.1998 - 01.2005

Medical Office Manager

ECU School Of Medicine
04.1992 - 01.1998

Restaurant Team Member

Stonewalls Restaurant and Grill
09.1990 - Current

High School Diploma -

North Johnston High School
Jandra (Jan) Smith