Jancarlo Nieves
Waynesville
Summary
Adept at navigating high-stress environments, I leveraged my problem-solving skills and bilingualism at Harrahs Cherokee Casino and Resort to enhance customer satisfaction significantly. My keen observation and exceptional customer service abilities have consistently improved client relationships and operational efficiency across roles, from banking to retail. I also have a lot experience in virtual and remote jobs in both sales and customer service.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Harrahs Cherokee Casino and Resort
04.2023 - 12.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Managed chips and money transactions with attention to detail to prevent fraud.
Associate Banker
Chase Bank
02.2021 - 11.2022
- Educated customers on features and benefits of banking products and services.
- Maintained friendly and professional customer interactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Established rapport with new clients to increase satisfaction and loyalty.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Virtual Customer Service Representative
T-Mobile
07.2018 - Current
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
- Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
- Participated in training sessions regularly to stay current on company offerings and customer service best practices.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Education
Academia Discipulos De Cristo
Bayamon, Puerto Rico05.2013
Skills
- Problem-solving
- Full bilingualism
- Language translation
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Patience and composure
- Quick decision making
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Table Games Dealer
Harrahs Cherokee Casino and Resort
04.2023 - 12.2024
Associate Banker
Chase Bank
02.2021 - 11.2022
Virtual Customer Service Representative
T-Mobile
07.2018 - Current
Academia Discipulos De Cristo
Similar Profiles
Kerry PenlandKerry Penland
Rewards Desk Supervisor at Harrahs Cherokee Casino And ResortRewards Desk Supervisor at Harrahs Cherokee Casino And Resort
Kayla SnipesKayla Snipes
Restaurant Chef at Harrahs Cherokee Casino and ResortRestaurant Chef at Harrahs Cherokee Casino and Resort
Brett BerarducciBrett Berarducci
Poker Dual Rate Supervisor at Harrahs Cherokee Casino And ResortPoker Dual Rate Supervisor at Harrahs Cherokee Casino And Resort