Summary
Overview
Work History
Education
Skills
Timeline
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Ja'Naya Jones

Spring Lake

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Amazon Associate

Amazon
07.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Restaurant Hostess

Longhorn Steakhouse
06.2023 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Bachelor of Science - Social Work

Fayetteville State University
Fayetteville, NC
08-2028

High School Diploma -

Terry Sanford High School
Fayetteville, NC
06-2024

Skills

  • Time management
  • Problem-solving skills
  • Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook)
  • Data Entry & Database Management

Timeline

Amazon Associate

Amazon
07.2023 - Current

Restaurant Hostess

Longhorn Steakhouse
06.2023 - 11.2024

Bachelor of Science - Social Work

Fayetteville State University

High School Diploma -

Terry Sanford High School

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Ja'Naya Jones