Jana Vaughan
Reidsville
Summary
Dependable cashier with a strong background in customer service and quality assurance. Known for maintaining composure in high-pressure environments while delivering accurate transactions and supporting team collaboration to exceed service expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
Greensboro, NC
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive dining experience.
- Maintained cleanliness and organization of cashier area to enhance workflow.
- Collaborated with team members to meet peak service demands promptly.
- Adapted quickly to changing menu items and promotions to inform customers effectively.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Supported training of new staff in cash handling procedures and customer interaction skills.
Inspector in Quality Assurance and Quality Control
Culp Home Fashions
Stokesdale, NC
01.2025 - 10.2025
- Conducted inspections on finished products to ensure compliance with quality standards.
- Utilized inspection tools and equipment for accurate measurement and evaluation.
- Collaborated with production teams to address quality issues effectively.
- Recorded inspection results and documented non-conformities for traceability.
Barista, Cashier
The Roasted Bean
Eden, NC
06.2022 - 06.2023
- Operated coffee roasting equipment to produce high-quality blends.
- Monitored roasting profiles to ensure flavor consistency and quality standards.
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory of coffee beans and supplies, ensuring availability for daily operations.
- Executed cash handling procedures accurately, maintaining register balance throughout shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista, Cashier
Aspens Bakery and Coffee Shop
Reidsville, NC
03.2017 - 05.2021
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Provided exceptional customer service, resolving complaints and enhancing overall guest satisfaction.
- Implemented process improvements for drink preparation, reducing wait times and increasing customer throughput.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
No Degree - Education
Mid-Atlantic Christian University
Elizabeth City, NCNo Degree - General Ed
Rockingham Community College
Reidsville, NCSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
Timeline
Customer Service Cashier
Chic-Fil-A
10.2025 - Current
Inspector in Quality Assurance and Quality Control
Culp Home Fashions
01.2025 - 10.2025
Barista, Cashier
The Roasted Bean
06.2022 - 06.2023
Barista, Cashier
Aspens Bakery and Coffee Shop
03.2017 - 05.2021
No Degree - Education
Mid-Atlantic Christian University
No Degree - General Ed
Rockingham Community College