Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Myaria Norman

Knightdale,NC

Summary

I am a talented individual professional with expertise in employee relations, training, and customer service While at Masis , I gained the experience of planning , coordinating , and directing t the administrative functions of an organization. My work experience ar Bojangles helped me to learn how to multitask and provide my customers with excellent customer service standards. Fed Ex provided me with the opportunity to lead and train a group of

co workers to be proficient in many departments leading to opportunity in growth within the company .

I have been afforded the opportunity to gain employment in different areas of the work force which helps strengthens my skills and ability to perform this job if offered employment

Overview

8
8
years of professional experience

Work History

Human Resources Manager

Masis Staffing
07.2024 - 02.2025
  • Assisted in recruitment processes, including sourcing and screening candidates.
  • Facilitated training sessions on company policies and best practices for staff members.
  • Collaborated with management to implement employee engagement strategies and initiatives.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Coordinated onboarding procedures for new hires, ensuring compliance with company policies.
  • Supported employee relations initiatives, addressing inquiries and resolving issues promptly.
  • Maintained HR databases and records, ensuring accuracy and confidentiality of employee information.

Trainer

FedEx
04.2021 - 05.2024
  • Developed and delivered training programs to enhance employee skills and operational efficiency.
  • Evaluated training effectiveness through participant feedback and performance assessments.
  • Collaborated with management to identify training needs and align programs with organizational goals.
  • Mentored new trainers, fostering knowledge sharing and professional development within the team.
  • Maintained comprehensive training records to track employee progress and compliance with safety standards.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.

Team Lead Trainer

Bojangles' Famous Chicken 'n Biscuits
02.2017 - 03.2021
  • Led training sessions to enhance team performance and operational efficiency.
  • Developed training materials aligning with company standards and best practices.
  • Mentored new trainers, fostering a collaborative learning environment.
  • Conducted assessments to evaluate trainee progress and knowledge retention.
  • Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
  • Led customer service team to enhance response times and improve satisfaction ratings.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions..
  • Established team priorities, maintained schedules and monitored performance.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Arts -

Elizabeth City State University
Elizabeth City, NC
05-2024

Skills

  • HR policies and procedures
  • Microsoft office proficiency
  • Training and mentoring
  • Customer service
  • Problem-solving
  • Cash handling
  • Adherence to high customer service standards
  • Team building and leadership
  • Issue resolution
  • Staff training
  • Verbal and written communication
  • POS systems
  • Processing payments

Timeline

Human Resources Manager

Masis Staffing
07.2024 - 02.2025

Trainer

FedEx
04.2021 - 05.2024

Team Lead Trainer

Bojangles' Famous Chicken 'n Biscuits
02.2017 - 03.2021

Bachelor of Arts -

Elizabeth City State University
Ja'Myaria Norman