Jamya Perry
Jacksonville
Summary
Detail-oriented and compassionate healthcare support professional with experience in resident care, patient interaction, and medical administrative processes. Trained Medical Administrative Assistant with a strong foundation in medical terminology, patient registration, HIPAA compliance, and records management. Recognized for reliability, organization, and strong communication skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Caregiver
Home Instead
New Bern, NC
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health conditions and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with clients and families.
- Provided companionship to enhance emotional well-being and social interaction.
Habilitation Technician
BAYADA
Jacksonville, NC
01.2026 - Current
- Implemented individualized support plans for clients, enhancing their daily living skills and independence.
- Collaborated with interdisciplinary teams to assess client needs and develop appropriate therapeutic interventions.
- Monitored client progress, documenting changes in behavior and reporting findings to supervisory staff.
- Trained new team members on best practices for client care and safety protocols to ensure high-quality service delivery.
Customer Service Representative
Concentrix
Wilmington, NC
03.2025 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality standards.
- Provided accurate information regarding products, services, and policies to enhance customer satisfaction.
- Collaborated with team members to streamline processes, improving response times.
Resident Care Provider
People of Potential
Jacksonville, NC
01.2024 - 10.2024
- Provided daily personal care assistance, documented resident conditions, maintained safe living environments, facilitated engaging activities, and supported residential operations in compliance with care standards.
Cashier
Walmart
Swansboro, NC
02.2024 - 09.2024
- Processed high-volume transactions accurately, handled cash and electronic payments, maintained balanced cash drawers, and delivered efficient customer service in a fast-paced retail environment.
- Concurrent Role
Retail Sales Associate
Walmart
New Bern, NC
09.2022 - 12.2023
- Assisted customers with product selection, operated POS systems, supported sales goals, and collaborated with team members to maintain positive store operations.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
11-2025
Skills
- Medical Administration
- Patient Processing
- Medical Terminology
- HIPAA Compliance
- Data Entry
- Medical Records Management
- Insurance Knowledge (Medicare, Medicaid, HMO, PPO)
- Customer Service
- Time Management
- Organization
Timeline
Caregiver
Home Instead
01.2026 - Current
Habilitation Technician
BAYADA
01.2026 - Current
Customer Service Representative
Concentrix
03.2025 - 10.2025
Cashier
Walmart
02.2024 - 09.2024
Resident Care Provider
People of Potential
01.2024 - 10.2024
Retail Sales Associate
Walmart
09.2022 - 12.2023
Diploma - Medical Administrative Assistant
Ultimate Medical Academy