JAMIE WILLIARD
Stokesdale
Summary
Experienced cashier team lead skilled in optimizing customer service and training staff for peak performance. Known for maintaining financial accuracy and fostering positive customer relations to drive repeat business.
Reliable cashier with strong cash handling skills, dedicated to enhancing customer satisfaction through exceptional service and teamwork.
Detail-oriented professional with a strong background in cash management and customer assistance. Committed to ensuring accurate transactions and a welcoming shopping environment, contributing to improved customer experiences and operational success.
Knowledgeable CASHIER with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
31
31
years of professional experience
Work History
CASHIER
COLFAX FURNITURE AND MATTRESS
Kernersville, NC
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas to ensure safety and accessibility.
- Handled cash register operations, balancing cash drawer at the end of shifts for accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier Team Lead
Academy Sports and Outdoors
Greensboro, NC
07.2023 - 04.2024
- Supervised daily cashier operations to ensure efficient customer service and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cash register transactions accurately, minimizing discrepancies and ensuring financial accountability.
- Implemented inventory management practices, optimizing stock levels for checkout items.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Pharmacy Technician
Guardian Pharmacy LLC
Kernersville, NC
12.2021 - 06.2022
- Processed prescription medications accurately and efficiently using pharmacy management software.
- Conducted routine checks on medication expiration dates, ensuring compliance with safety standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted, measured, and compounded medications following standard procedures.
Cashier
KNIGHTS GROCERY
Stokesdale, NC
07.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Monitored inventory levels at checkout area, facilitating timely replenishment of stock.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Associate
Lowes Hardware
Mayodan, NC
07.2019 - 10.2021
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Assisted customers in product selection, providing tailored recommendations to meet needs.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Coordinated with team members to maintain organized merchandise displays and inventory levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Assistant Manager
Quality Mart
Oak Ridge, NC
08.2017 - 07.2019
- Led team in daily operations, ensuring efficiency and adherence to company standards.
- Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
- Implemented inventory management system, improving accuracy of stock levels and order fulfillment.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Oversaw scheduling and staffing needs, optimizing workforce utilization during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cashier
Biscuitville
Asheboro, NC
09.2008 - 07.2011
- Collaborated with team members to restock merchandise and maintain store organization.
- Trained new cashiers on register operations and customer service standards.
- Implemented improvements in checkout procedures, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
SNACK BAR ASSOCIATE
WALMART
Asheboro, NC
08.1996 - 11.1999
- Managed bar inventory, ensuring optimal stock levels and timely replenishment.
- Trained new associates on beverage preparation techniques and customer service standards.
- Collaborated with team to enhance customer experience through efficient service delivery.
- Oversaw daily operations, maintaining cleanliness and organization of bar area.
- Maintained compliance with health and safety regulations within bar environment.
- Participated in monthly staff meetings focused on improving teamwork, communication, and overall performance within the establishment.
- Conducted thorough opening and closing procedures, maintaining high standards of cleanliness and organization within the establishment.
WAITRESS
BLUE MIST BBQ
07.1995 - 08.1996
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Assisted in menu recommendations, increasing customer satisfaction and repeat visits.
- Accurately processed orders and payments, maintaining cash register integrity.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Resolved customer complaints promptly, contributing to a positive restaurant reputation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - PHARMACY TECH
Guilford Technical Community College
High Point, NC12-2021
No Degree - PHLEBOTOMY
ROCKINGHAM COMMUNITY COLLEGE
Wentworth, NC09-2018
High School Diploma -
ROCKINGHAM COMMUNITY COLLEGE
Wentworth, NC11-2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Cash register systems
- Payment processing
- Product restocking
Timeline
CASHIER
COLFAX FURNITURE AND MATTRESS
09.2025 - Current
Cashier Team Lead
Academy Sports and Outdoors
07.2023 - 04.2024
Pharmacy Technician
Guardian Pharmacy LLC
12.2021 - 06.2022
Cashier
KNIGHTS GROCERY
07.2021 - 12.2021
Customer Service Associate
Lowes Hardware
07.2019 - 10.2021
Assistant Manager
Quality Mart
08.2017 - 07.2019
Cashier
Biscuitville
09.2008 - 07.2011
SNACK BAR ASSOCIATE
WALMART
08.1996 - 11.1999
WAITRESS
BLUE MIST BBQ
07.1995 - 08.1996
No Degree - PHARMACY TECH
Guilford Technical Community College
No Degree - PHLEBOTOMY
ROCKINGHAM COMMUNITY COLLEGE
High School Diploma -
ROCKINGHAM COMMUNITY COLLEGE