Jamie Pollard
Robbinsville,NC
Summary
Dynamic General Manager with a proven track record at S&B Enterprises, excelling in operations management and team leadership. Skilled in inventory control and customer relations, I fostered employee loyalty and enhanced service quality, achieving significant performance improvements. Adept at training and development, I consistently met organizational goals while motivating staff to excel.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Calhoun Management
09.2021 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Supported team coordination of 24 employees by organizing schedules and facilitating communication between departments.
- Learned operational procedures and safety protocols to maintain a safe working environment.
- Contributed to inventory management by tracking stock levels and assisting with order placements.
Sales Associate
Skyway Convenience
10.2020 - 09.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed 200 transactions per day efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained visual merchandising standards to promote products effectively on sales floor.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Engaged with customers proactively to build relationships and encourage repeat business.
- Resolved customer complaints promptly, enhancing overall service reputation of the store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
General Manager
S&B Enterprises
09.2015 - 09.2020
- Adapted quickly to new tasks, demonstrating flexibility in dynamic work conditions.
- Provided customer service support, addressing inquiries and resolving issues effectively.
- Engaged in training sessions of at least 50 employees to develop skills and improve job knowledge for future responsibilities.
- Contributed to inventory management by tracking stock levels and assisting with order placements.
- Learned operational procedures and safety protocols to maintain a safe working environment.
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Business Administration
Tri County Community College
Murphy, NC05.2011
High School Diploma -
Asworth University
Norcross, GA09.2007
Skills
- Team player
- Efficient multi-tasker
- Time management
- Administrative skills
- Schedule management
- Performance improvement
- Business development
- Business administration
Timeline
General Manager
Calhoun Management
09.2021 - Current
Sales Associate
Skyway Convenience
10.2020 - 09.2021
General Manager
S&B Enterprises
09.2015 - 09.2020
Associate of Arts - Business Administration
Tri County Community College
High School Diploma -
Asworth University
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