Jamie Peterson
Garner
Summary
Strong leader highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient in customer service with 7+ years of experience. Excelled in staff development and POS systems. Known for a strong work ethic and exceptional product knowledge, consistently achieving and surpassing goals.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Planet Fitness
04.2023 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
Instacart Shopper
Instacart
03.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Garner High School
Garner, NCSkills
- Sales Strategies
- Team motivation
- Product Knowledge
- Account updating
- Information Security
- Call Management
- Strong Work Ethic
- Staff Development
- Report Generation
- POS systems expert
CPR Certified
CPR Certified since April 2023
Timeline
Shift Lead Manager
Planet Fitness
04.2023 - Current
Instacart Shopper
Instacart
03.2021 - Current
Garner High School
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