Jamie Capitan
Kannapolis,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Human Services Evaluator
Cabarrus County DSS
12.2023 - Current
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions.
- Provided feedback to Child Welfare teams regarding quality.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided records and reviews to state level teams.
- Conducted in house reviews of cases in each area of Child Welfare.
- Created data reports to highlight strengths and areas of improvement within programs.
Foster Care Case Manager
Cabarrus County DSS
09.2021 - 12.2023
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Verified parent and child records to check matches and overall pairing eligibility.
- Completed regular visitations to check on children, families and home environments.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Acted as advocate for children in 25 court settings.
Ongoing Case Manager
Fulton County Job and Family Service
12.2019 - 09.2021
- Complete monthly home visits for 12 children and families
- Create reports for court and for the SACWIS system every 90 days
- Communicate with providers and work with clients to maintain services
- Testify in court on progress of clients
Foster Care Case Manager
Samaritas
04.2017 - 12.2019
- Complete quarterly reports on progress, and court reports
- Testify in Court on progress of clients
- Conduct monthly visits with 20 children and families in crisis
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Verified parent and child records to check matches and overall pairing eligibility.
- Completed regular visitations to check on children, families and home environments.
CPS Investigator
State of Michigan
01.2016 - 02.2017
- Conduct investigations into child abuse/neglect allegations
- Complete assessments of safety
- Testify in court on concerns
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Documented data and completed accurate updates to case records.
Multiple- Security Officer, Health and Safety Tech, IH Program Manager
Dow Chemical Company
04.2009 - 12.2016
- Conduct vehicle inspections, monitor cameras, respond to emergency situations, Create ID badges
- Monitor safety plans, facilitate safety meetings, assist plant managers with OSHA regulations, conduct Root Cause Investigations
- Created a chemical monitoring equipment program for all sites in North America, taught training techniques to other techs on how to use equipment
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
Education
Bachelors Degree - Criminal Justice/Corrections, General studies
Ferris State University
Big Rapids, MI05.2016
Associates Degree - Criminal Justice, Corrections
Delta Community College
University Center, MI09.2013
Skills
- Project evaluation
- Analytical reasoning
- Performance assessment
- Data interpretation
- Performance monitoring
- Communication skills
- Active listening
- Problem-solving
- Reporting and analysis
- Effective communication
- Organizational skills
- Teamwork and collaboration
Timeline
Human Services Evaluator
Cabarrus County DSS
12.2023 - Current
Foster Care Case Manager
Cabarrus County DSS
09.2021 - 12.2023
Ongoing Case Manager
Fulton County Job and Family Service
12.2019 - 09.2021
Foster Care Case Manager
Samaritas
04.2017 - 12.2019
CPS Investigator
State of Michigan
01.2016 - 02.2017
Multiple- Security Officer, Health and Safety Tech, IH Program Manager
Dow Chemical Company
04.2009 - 12.2016
Associates Degree - Criminal Justice, Corrections
Delta Community College
Bachelors Degree - Criminal Justice/Corrections, General studies
Ferris State University
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