James (Scott) Dunn
Raleigh
Summary
Experienced in delivering customer service during online sales interactions, contributing to enhanced customer satisfaction. Skilled in diagnosing and repairing electronic instruments, ensuring timely resolutions while adhering to high-quality service standards. Managed product installation processes with a focus on safety compliance and customer specifications, collaborating with cross-functional teams to optimize workflows and improve turnaround times. Proven ability to manage multiple projects simultaneously, developing project plans and monitoring progress to ensure timely delivery of quality outcomes.
Overview
13
13
years of professional experience
Work History
Online Sales and Customer Repair/Installation Technician
Jbe Pickups
Raleigh
01.2021 - 08.2024
- Delivered exceptional customer service during online sales interactions, enhancing customer satisfaction and loyalty.
- Diagnosed and repaired electronic instruments, ensuring timely resolutions and maintaining high-quality service standards.
- Managed installation processes for various products, ensuring compliance with safety regulations and customer specifications.
- Collaborated with cross-functional teams to optimize repair workflows, resulting in improved turnaround times for customer repairs.
Project Manager
First Choice Glass
Raleigh
12.2017 - 01.2021
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Inside/Outside Sales Representative
Stone City Kitchen and Bath
Raleigh
02.2012 - 11.2017
- Developed strong customer relationships by identifying needs and recommending tailored kitchen and bath solutions, increasing customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes, enhancing efficiency and improving the overall customer experience.
- Conducted product demonstrations and presentations that effectively showcased features, leading to increased sales and market growth.
- Performed in home and commercial on-site measurements and estimates for stone countertops.
Education
Luthier's Certificate - Guitar Building And Repair
Luthier's International
Lilburn, GA 01.2005 - 03.2005
Skills
- Customer service
- Product installation
- Technical troubleshooting
- Safety compliance
- Project Management
- Time management
Timeline
Online Sales and Customer Repair/Installation Technician
Jbe Pickups
01.2021 - 08.2024
Project Manager
First Choice Glass
12.2017 - 01.2021
Inside/Outside Sales Representative
Stone City Kitchen and Bath
02.2012 - 11.2017
Luthier's Certificate - Guitar Building And Repair
Luthier's International
01.2005 - 03.2005