James Mark Miller
Waynesville
Summary
Manufacturing professional with strong technical skills in equipment operation, maintenance, and troubleshooting. Proven ability to enhance production efficiency and ensure high-quality standards. Well-versed in safety protocols and lean manufacturing principles. Strong team collaborator who adapts seamlessly to changing demands and consistently delivers reliable results.
Overview
32
32
years of professional experience
Work History
Sales Representative
Haywood Builders Supply
06.2021 - 11.2025
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Collaborated with team members to develop effective sales strategies and meet targets.
- Provided product knowledge training to new hires, improving team performance and service quality.
- Assisted in inventory management, ensuring optimal stock levels and minimizing discrepancies.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Associate
Lowes Home Improvment
01.2021 - 06.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
- Collaborated with team members to achieve sales goals and improve store performance.
- Contributed to visual merchandising efforts, creating appealing product displays that enhanced store aesthetics.
- Engaged with customers to address inquiries and resolve issues promptly, fostering positive relationships.
- Greeted customers and helped with product questions, selections, and purchases.
Paper Mill Operator
Evergreen Packaging
04.2020 - 01.2021
- Operated and monitored production machinery to ensure optimal performance and safety standards.
- Executed quality control inspections to maintain product specifications and compliance with industry standards.
- Collaborated with team members to troubleshoot equipment issues, minimizing downtime and enhancing production flow.
- Trained new operators on equipment operation, safety procedures, and best practices for efficiency.
Sales Manager
Hometown Hardware
02.2017 - 12.2020
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Led a team of sales representatives to achieve quarterly sales targets and improve overall performance.
- Analyzed market trends and competitor activities to identify growth opportunities and drive strategic initiatives.
- Established strong relationships with key clients, resulting in increased customer retention and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Store Manager
Lowes Home Improvment
04.1994 - 11.2016
- Led daily store operations, ensuring efficient staffing and inventory management.
- Trained and mentored team members to enhance customer service skills.
- Developed and implemented sales strategies to improve overall store performance.
- Analyzed sales data to identify trends and inform decision-making processes.
- Monitored compliance with company policies, maintaining a safe shopping environment.
- Facilitated effective communication between departments to streamline operations and address customer needs.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Tuscola High School
Waynesville, NCSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Problem resolution
- Precision measuring
- Equipment operation
- Hazard prevention
- Operating strategies
Timeline
Sales Representative
Haywood Builders Supply
06.2021 - 11.2025
Sales Associate
Lowes Home Improvment
01.2021 - 06.2021
Paper Mill Operator
Evergreen Packaging
04.2020 - 01.2021
Sales Manager
Hometown Hardware
02.2017 - 12.2020
Assistant Store Manager
Lowes Home Improvment
04.1994 - 11.2016
High School Diploma -
Tuscola High School