Ja'Mesiyah Norman
Durham,NC
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Bakery
The Cheesecake Factory
09.2023 - 03.2024
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Housekeeping
Village Realty
06.2017 - 08.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
McDonald's
06.2018 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $100 or more per shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Information Technology
North Carolina Central University
Durham, NC05.2025
High School Diploma -
Washington County High School
Plymouth,Nc05.2021
Skills
- Rug and Carpet Cleaning
- Storage Area Management
- Supply Replenishment
- Team Support and Collaboration
- Room and Public Space Cleaning
- Cooperative Attitude
- Work Task Prioritization
- Cleaning and Sanitizing
- Gift Wrapping
- Credits and Refunds
- Problem-Solving
- Customer Relations
Dancing,Singing,Shopping,Clean,and Spending time with Family & Friends
Spending Time with Family and Friends it makes me happy and it brings joy to my heart. I Love to sing in the shower sometimes and in the car .I love shopping for clothes and high price shoes. While me working at Village Realty as a Housekeeper I really love to clean especially around the house.
Timeline
Bakery
The Cheesecake Factory
09.2023 - 03.2024
Cashier
McDonald's
06.2018 - 08.2020
Housekeeping
Village Realty
06.2017 - 08.2021
Bachelor of Science - Information Technology
North Carolina Central University
High School Diploma -
Washington County High School
Similar Profiles
Savannah GrenierSavannah Grenier
Hostess at Cheesecake FactoryHostess at Cheesecake Factory
Haily OnyskoHaily Onysko
Waitress/Server at The Cheesecake FactoryWaitress/Server at The Cheesecake Factory
Paris JohnsonParis Johnson
Server/Bartender/Hostess/Cashier Team Lead at The Cheesecake FactoryServer/Bartender/Hostess/Cashier Team Lead at The Cheesecake Factory