James "AJ" Smith Jr
Raeford
Summary
Experienced Information Technology Supervisor and Project Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 17 years of experience in IT administration, management, software implementation and maintenance processes. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Expertise to build and manage Active Directory, PKI, SharePoint, Group Policy, Software Licensing and Procurement, Print Servers, Wireless Access Points (WAP), Blackberry UEM, network topology builds and installation, Windows Client and Server systems, WIN-T devices, video teleconference systems, office & building automation, Power Quality & Energy Management, UPS Systems, DevOps, Zoom, Slack, BMC Remedy, Jira, hardware and software installation and maintenance. Strong in customer satisfaction through ethical and qualitative job performance with the primary goal of effectively supporting assigned operational tasks and minimizing system downtime.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Operations and Project Manager
US Army
05.2002 - Current
- Installed and managed multi-level physical security systems for high-value assets exceeding 22 billion dollars.
- Interacted and negotiated with vendors, outsource providers and contractors to secure products, software and services.
- Coordinated technical training and personal development classes for staff members.
- Created and terminated over 35,000 user accounts, including PKI account integration, during my tenure as IT user administrator.
- Guided organizational technology strategy with executives to plan short-term and long-term IT system upgrade needs.
- 5,500 hours of managing and maintaining Microsoft SharePoint and other file-sharing platforms.
- Customized and repaired technology based on staff requests.
- Processed over 225 candidates with over 4 years of recruiting and retention experience.
- Developed comprehensive strategies for departmental growth, resource expansion, and enhancements to foster efficient network operations.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Built, patched, maintained, repaired and installed computer-related hardware and software based on deployment procedures.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements for software and client devices.
- Communicated regularly with customers concerning PKI, data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned with the client's vision.
- Played a key role in ongoing network design, reevaluation and optimization to keep pace with company growth.
- Coordinated IT operations to deliver a smooth flow of daily business needs and directed IT department training.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Managed network and system performance, conducting troubleshooting, security patching, software updates and maintenance.
- Installed and maintained complex multi-integrated video teleconference systems.
- Revised and assessed architecture design, implementation, testing and deployment needs to reduce project requirements and costs.
- Demonstrated familiarity with the latest hardware, software and networking technology including TACSAT and WIN-T systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Stock Associate
Walmart
06.1999 - Current
- Operated manual and electric pallet jacks to unload or organize thousands of products from delivery trucks to stockroom or sales floor safely.
- Supported and facilitated 2.2 million dollars of inventory in clean and organized fashion, premium customer satisfaction.
- Maintained effective team member communication and conflict resolution.
Technical Specialist and Installer
RKS Design And Tint Unlimited
05.2000 - 04.2003
- Enhanced audio interfaces to promote better functionality for users increasing sales by 35%.
- Car audio sales and installation expert, completed troubleshooting and diagnostics on company resources.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Consistently presented mechanical design advice and concepts improving product design and build efficiency by 22%.
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
02.2000 - 04.2003
- Gathered, organized and input information into digital database for process monitoring and reporting.
- Delivered superior training and leadership to teams boosting performance and targeting goals.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows reducing call outs to below 5%.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures resulting in zero on job accidents.
- Developed and managed project plans, inventory, processes, timelines and budgets to streamline operations.
- Enforced cleanliness, policies and regulations with employees; maintained well-organized production areas avoiding violations or delays due to noncompliance.
Shift Leader
Capri's Pizzeria And Italian
05.1996 - 04.2000
- Gathered, organized and input information into digital database for process monitoring and improving reporting by 40%.
- Supervised shift operations, delivered superior training and leadership to teams to keep business profitable while running smoothly and help team members achieve performance targets.
- Conducted regular reviews of operations, identified areas for improvement and delegated daily tasks and responsibilities.
- Enforced overall safe work environment with employee training programs and safety procedures resulting in zero violations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Computer And Information Systems Security
Post University
Waterbury, CT05.2024
PMI-Project Management - PMI-Project Management
Syracuse University
Syracuse, NY08.2023
High School Diploma -
TL Hanna High School
Anderson, SC05.2000
Skills
- General Management and Administration
- Special Projects Management
- Lean 6 Sigma Black Belt
- Agile Scrum Master
- Supply Chain Management
- Jira
- BMC Remedy
- DevOps
- Methods of Production
- New Technology Innovation
- Operational Cost Reductions
- Microsoft Active Directory
- Site Surveys
- Risk Mitigation Planning
- Project LifeCycle Management
- Operating System Management
- Record and Documentation Management
- VMware Virtualization
- Managing Service Level Agreements
- Team Collaboration Specialist
- Corporate Communications
- Quality Assurance
- Virtual Local Area Networks
- Slack
- Zoom
- Computer Hardware Expert
- Team Meetings
- Cyber Security Best Practices
- Security Improvements
- Architecture Improvements
- Multimedia Presentations
- Microsoft Hyper-V Server
- Cisco Call Manager
- Asset Oversight
- Wide Area Network (WAN)
- Managing Multiple Projects
- Technical Support Oversight
- Technology Evaluations
- Invoice Examination
- Local Access Network Planning
- Wireless Access Point
- Technical Troubleshooting
- Application and Server Monitoring
- Digital Communications
- Hardware and Software Monitoring
- BYOD Program Administration
- Expense Analysis
- Equipment Transportation
- Network Device Monitoring
- Technical Support and Assistance
Websites
Certification
- Certified Lean 6 Sigma Black Belt
- Agile Scrum Master Certified
- ITIL 4: Foundations
- Certified Supply Manager
- CompTIA Sec+
- FMEA Professional - Failure Mode Effect Analysis
- Windows Certified Professional - Windows OS and Azure
- Active Secret Clearance*
Accomplishments
· Supervised team of 31 staff members while operating as the Help Desk Supervisor for Kandahar Airfield supporting 42,000 US and Coalition Force members, government agencies and over 22 billion dollars of equipment.
· Used Microsoft Office to develop inventory tracking processes and reduce profit loss by 34%.
· Effective communicator, particularly with high-profile clients, stakeholders, and VIPs. I specialize in streamlining licensing and procurement processes.
· Resolved product issues through consumer testing and administrative vetting.
· Achieved 99% success rate by completing all assigned task with precise effectiveness, networking, product accuracy and work environment efficiency.
· Successfully completed 4 combat tours and received numerous awards to include the Humanitarian Award for FEMA and Super Storm Sandy volunteer support.
· Skilled and trained in Recruiting, Retention, Equal Opportunity Representation and Sexual Harassment and Assault Prevention.
Timeline
IT Operations and Project Manager
US Army
05.2002 - Current
Technical Specialist and Installer
RKS Design And Tint Unlimited
05.2000 - 04.2003
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
02.2000 - 04.2003
Stock Associate
Walmart
06.1999 - Current
Shift Leader
Capri's Pizzeria And Italian
05.1996 - 04.2000
Bachelor of Science - Computer And Information Systems Security
Post University
PMI-Project Management - PMI-Project Management
Syracuse University
High School Diploma -
TL Hanna High School
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