James White
Charlotte
Summary
Dynamic automotive professional with extensive experience as a Service Technician at Hyundai of South Charlotte. Proven expertise in maintenance and repair, coupled with exceptional customer relations skills. Successfully reduced troubleshooting time through advanced diagnostics, while consistently exceeding productivity goals and ensuring meticulous quality control in all services provided.
Overview
5
5
years of professional experience
Work History
Service Technician
Mercedes Benz Of South Charlotte
01.2020 - 12.2022
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
Car Sales Consultant
Toyota of North Charlotte
12.2022 - 02.2024
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
Service Technician
Hyundai of South Charlotte
03.2024 - Current
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Diagnosed electronic system issues for accurate and efficient repairs.
Education
High School Diploma -
Clover High School
Clover, SC06-2021
Skills
- Maintenance and Repair
- Meticulous Quality Control
- Proactive Maintenance Strategies
- Customer Relations
- Effective Problem-Solving Skills
Timeline
Service Technician
Hyundai of South Charlotte
03.2024 - Current
Car Sales Consultant
Toyota of North Charlotte
12.2022 - 02.2024
Service Technician
Mercedes Benz Of South Charlotte
01.2020 - 12.2022
High School Diploma -
Clover High School
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