James White
Bolivia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Professional Housekeeper
OBH Professional Cleaning
08.2022 - Current
- Enhanced guest satisfaction by meticulously maintaining cleanliness and organization in all assigned areas.
- Reduced complaints regarding cleanliness by promptly addressing and resolving any issues reported.
- Maintained a safe and sanitary environment for guests and staff through the proper use of cleaning chemicals and equipment.
- Performed deep-cleaning tasks on a regular basis, maintaining the highest levels of cleanliness in all spaces.
- Inspected rooms thoroughly after each cleaning session, guaranteeing attention to detail and adherence to quality standards.
- Handled special requests from guests efficiently, enhancing their overall experience at the property.
Insurance Broker
Self Employed Insurance Group
09.2018 - 01.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Restaurant Owner
Ol' Blue's House Of BBQ
02.2007 - 08.2017
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Managed payroll, daily deposits, and cost controls.
Education
Bachelor of Science - Public Relations And Organizational Communication
Appalachian State University
Boone, NC08.2004
Skills
- Customer Relationship Management
- Staff Management
- Team Leadership
- Sales and Marketing
- Business Planning
- Verbal and Written Communication
Timeline
Professional Housekeeper
OBH Professional Cleaning
08.2022 - Current
Insurance Broker
Self Employed Insurance Group
09.2018 - 01.2024
Restaurant Owner
Ol' Blue's House Of BBQ
02.2007 - 08.2017
Bachelor of Science - Public Relations And Organizational Communication
Appalachian State University
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