Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Fraud Analyst
Synchrony Bank
Charlotte
07.2024 - Current
Analyze 130+ suspicious activities weekly.
Conducted data analysis using various software tools such as SAS, SQL, and Excel.
Maintained up-to-date knowledge about emerging trends in financial crime technologies.
Reduced fraud losses by 25% in 2025
Collaborated with IT teams to enhance system security features and fraud detection capabilities.
QA Test Analyst
Capgemini
Charlotte
11.2023 - 05.2024
Documented all phases of QA processes including creating test matrices and traceability reports for stakeholders review.
Collaborated with cross-functional teams to diagnose and solve major software bugs, reducing resolution time by 35%.
Authored detailed bug reports within JIRA, improving developer awareness and speeding up the bug-fix cycle by 25%.
Effectively communicated complex testing findings to both technical and non-technical stakeholders, fostering understanding and cooperation.
Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
QA Analyst Intern
Capgemini
Charlotte
01.2023 - 11.2023
Contributed to UAT and regression testing activities to validate product functionality.
Supported UAT process by verifying bug fixes alongside users to ensure quality standards.
Executed manual test cases under guidance from senior QA or engineering staff.
Participated in cross-functional meetings with engineering, design, and product teams to align project goals.
Education
Master of Business Administration - Business Administration
East Carolina University
Greenville, NC
05-2023
Certificate - Marketing
East Carolina University
Greenville, NC
12-2021
Bachelor of Applied Science - Chemistry
East Carolina University
Greenville, NC
05-2020
Skills
Fraud Detection
Data Analysis
Selenium
JIRA
TestRail
Critical thinking
Effective communication
Languages
English
Native/ Bilingual
Timeline
Senior Fraud Analyst
Synchrony Bank
07.2024 - Current
QA Test Analyst
Capgemini
11.2023 - 05.2024
QA Analyst Intern
Capgemini
01.2023 - 11.2023
Master of Business Administration - Business Administration