Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Tweneboah

Charlotte

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Senior Fraud Analyst

Synchrony Bank
Charlotte
07.2024 - Current
  • Analyze 130+ suspicious activities weekly.
  • Conducted data analysis using various software tools such as SAS, SQL, and Excel.
  • Maintained up-to-date knowledge about emerging trends in financial crime technologies.
  • Reduced fraud losses by 25% in 2025
  • Collaborated with IT teams to enhance system security features and fraud detection capabilities.

QA Test Analyst

Capgemini
Charlotte
11.2023 - 05.2024
  • Documented all phases of QA processes including creating test matrices and traceability reports for stakeholders review.
  • Collaborated with cross-functional teams to diagnose and solve major software bugs, reducing resolution time by 35%.
  • Authored detailed bug reports within JIRA, improving developer awareness and speeding up the bug-fix cycle by 25%.
  • Effectively communicated complex testing findings to both technical and non-technical stakeholders, fostering understanding and cooperation.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

QA Analyst Intern

Capgemini
Charlotte
01.2023 - 11.2023
  • Contributed to UAT and regression testing activities to validate product functionality.
  • Supported UAT process by verifying bug fixes alongside users to ensure quality standards.
  • Executed manual test cases under guidance from senior QA or engineering staff.
  • Participated in cross-functional meetings with engineering, design, and product teams to align project goals.

Education

Master of Business Administration - Business Administration

East Carolina University
Greenville, NC
05-2023

Certificate - Marketing

East Carolina University
Greenville, NC
12-2021

Bachelor of Applied Science - Chemistry

East Carolina University
Greenville, NC
05-2020

Skills

  • Fraud Detection
  • Data Analysis
  • Selenium
  • JIRA
  • TestRail
  • Critical thinking
  • Effective communication

Languages

English
Native/ Bilingual

Timeline

Senior Fraud Analyst

Synchrony Bank
07.2024 - Current

QA Test Analyst

Capgemini
11.2023 - 05.2024

QA Analyst Intern

Capgemini
01.2023 - 11.2023

Master of Business Administration - Business Administration

East Carolina University

Certificate - Marketing

East Carolina University

Bachelor of Applied Science - Chemistry

East Carolina University
James Tweneboah